Teams at Availity

Leads end-to-end product strategy, discovery, delivery, and optimization for healthcare products serving providers, payers, and partners. Owns multi-quarter roadmaps, customer and market research, product metrics, prioritization, and cross-functional execution. Partners with engineering, design, QA, data, sales, and operations while managing and mentoring product managers. Requires strong healthcare technology experience, strategic decision-making, stakeholder influence, and accountability for measurable business outcomes.

Operate 24×7 network monitoring and incident response across cloud and on-prem environments. Troubleshoot hybrid connectivity, routing, VPNs, firewalls, load balancers, and DNS. Act as L2/L3 escalation, participate in Major Incident Management, execute changes via ITSM, maintain runbooks, and improve monitoring, automation, and documentation to reduce MTTR and meet SLAs.

Provide inbound/outbound international customer support via phone, email, chat, and ticketing; log and document interactions; troubleshoot issues; perform data entry and validation; follow process and information security standards; meet productivity and quality targets.