Teams at Cardinal Health

Provides Tier 1–3 technical support for software, hardware, conference room, warehouse, server, network, and enterprise systems issues. Resolves escalated user requests, installs and upgrades PC components and software, manages technology assets, supports productivity platforms, addresses service outages, and trains users. Works under supervision on routine technical problems and limited-scope projects.

Leads multiple teams responsible for enterprise data transformation and consumption layers supporting analytics and AI/ML solutions. Manages staffing, development, budgets, demand, service delivery, operational metrics, stakeholder relationships, and project execution. Guides software engineering, DevOps, Agile, data movement, cloud deployment, monitoring, and automation practices using Google Cloud technologies. Coordinates cross-functional teams, manages schedules and risks, standardizes operations, and ensures governance and compliance.

Elicits and documents business requirements, facilitates stakeholder workshops, analyzes current and future-state processes, and creates BRDs, functional requirements, user stories, and process maps. Supports Agile delivery activities, UAT, change traceability, post-launch solution monitoring, and user training. The role independently manages requirements for a defined business area or system and applies process, data, and stakeholder analysis skills.