Jobs at Circle (circle.so)

Lead Circle’s brand evolution across product launches, campaigns, events, advertising, social, motion, and digital experiences. Develop scalable visual identity systems, campaign concepts, illustrations, storyboards, and launch assets. Collaborate with Marketing, Product Marketing, Content, Motion, and Leadership to communicate complex software and AI products through compelling visual storytelling. Present concepts, maintain high craft standards, and explore AI-powered creative workflows.

Lead the AI Quality engineering team while building evaluation infrastructure, observability tooling, datasets, annotation workflows, and diagnostic systems for production AI agents. Design CI/CD evaluation pipelines, run experiments across prompts and models, diagnose agent failures, improve latency and cost, and partner with AI Core engineering. This is a hands-on player-coach role requiring production software experience and expertise in evaluating complex, tool-using LLM systems.

Provide first-line technical customer support through email, troubleshoot Circle’s web, desktop, mobile, and branded applications, advise creators, escalate product feedback, identify support trends, and collaborate with engineering and design teams. The role requires expertise in Circle’s platform, strong communication, SaaS support experience, and availability to work remotely Tuesday through Saturday during 8:00 AM–5:00 PM IST.

Senior Quality Engineer partnering with product, design, and engineering teams to build quality into development. Responsibilities include exploratory and risk-based testing, web and API automation with Playwright and TypeScript, technical failure investigation, CI/CD test execution, quality strategy, and improving testability, reliability, and release confidence across multiple product areas.

Provide first-line technical support to Circle customers through email, troubleshoot web and mobile applications, advise creators, and resolve complex issues. Collaborate with engineering and design teams, escalate product feedback, identify support trends, and suggest proactive solutions. Work remotely with a global team using Notion, Slack, and Zendesk while supporting customers Tuesday through Saturday during assigned IST hours.