Teams at Citi

Provide day-to-day operations support for sanctions screening and account operations, act as SME for Level 2 sanctions processes, manage documentation and records, liaise with business and stakeholders, perform data analysis and reporting, maintain process controls, draft sanctions reference materials, and ensure compliance with policies and client service metrics.

Lead and mentor a small operations support team to deliver seamless operations services. Delegate tasks, train staff, monitor quality, resolve routine operational issues, analyze operations data, identify staffing needs, act as manager backup, and enforce compliance, risk controls, and firm policies.

Lead and manage a small operations support team (up to ~10), delegate tasks, train and monitor performance, resolve routine operational issues, ensure staffing, back up the manager, and enforce compliance and risk controls aligned with Citi processes.