Jobs at Clarivate Analytics

Manage end-to-end order processing, billing, invoicing, reconciliations, customer data, pricing, discounts, tax and credit adjustments, and revenue recognition. Collaborate with sales, finance, customer service, and global teams to resolve inquiries and ensure accurate, timely transactions. Maintain Salesforce, Oracle, and NetSuite records, generate performance reports, analyze billing data, and improve order management processes.

Reviews and analyzes diverse content, assigns controlled vocabulary and indexing terms, creates metadata and abstracts, validates indexed content, corrects discrepancies, and maintains production records. The role supports content discoverability, accessibility, search accuracy, and editorial quality across the ProQuest database while following established guidelines and collaborating with global stakeholders.

Maintains and governs account and customer master data across Salesforce and enterprise systems. Responsibilities include creating and enriching records, managing hierarchies, resolving duplicates, investigating data-quality issues, conducting audits, maintaining governance controls and documentation, and partnering with cross-functional teams. The role also supports process improvements, system changes, business transformation initiatives, and provides master data expertise.

Acquire, validate, ingest, and deliver publisher content through web, FTP, API, email, and automated DAF processes. Review content sources, monitor ingestion workflows, resolve data issues, perform quality checks against source data, and support publisher onboarding and content delivery. Collaborate with Product, Technology, and Operations teams to resolve content-related issues and improve workflow efficiency using AI-powered tools.

Curate and correct researcher profiles, authorship records, affiliations, publication metadata, and journal information for Web of Science. Validate AI-suggested authorship matches, investigate customer profile issues, apply editorial policies, perform research and metadata corrections, and maintain quality and productivity standards.