Teams at CNX

Leads multiple engineering teams and managers across customer engagements, ensuring delivery quality, engineering excellence, technical governance, people development, resource planning, customer satisfaction, and financial health. Provides credible guidance on software engineering, architecture, cloud, DevOps, automation, CI/CD, observability, platform engineering, and AI-assisted development while driving continuous improvement, hiring, succession planning, strategic initiatives, and customer growth.

Lead enterprise architecture strategy, governance, and solution design for banking technology environments. Define target-state architectures and roadmaps across business, application, data, integration, security, and technology domains. Govern architecture reviews, approve strategic solutions, drive cloud adoption, modernization, API strategy, data platforms, digital transformation, and AI initiatives. Evaluate technologies and vendors, ensure regulatory and security compliance, align investments with business goals, and mentor architecture teams.

Handle inbound/outbound customer interactions via phone, email, chat and internet. Provide product/service support, resolve routine and complex queries, document interactions, escalate when needed, and help improve customer satisfaction. May include content moderation of explicit material for some roles.