Teams at CNX

Prepare financial statements, journal entries, general ledger and bank reconciliations, month-end accruals, prepayments, fixed assets, revenue accruals, and financial reporting. Perform journal and reconciliation quality checks, month-end close and finalization, account and cost-center master maintenance, consolidation, and audit support. The role requires US accounting experience and independent workload management.

Provides Level 2 technical support by troubleshooting hardware and software issues, managing escalated tickets, coordinating with Level 3, vendors, engineering, and field services, and owning cases through resolution. Responsibilities include customer and technician communication, ticket documentation, SLA compliance, incident triage, quality standards, and maintaining knowledge of product and system changes.

Handle inbound/outbound customer interactions via phone, email, chat and internet. Provide product/service support, resolve routine and complex queries, document interactions, escalate when needed, and help improve customer satisfaction. May include content moderation of explicit material for some roles.