Teams at Coinbase

Lead the Help Center product roadmap to increase automation rate and CSAT by building AI-powered search, personalized article experiences, and self-service workflows. Partner with ML, engineering, CX ops, content, and data science to maintain global knowledge, define funnel metrics, and integrate chat/agent tooling and third-party vendors to deflect contacts and proactively resolve issues.

The Country Director will lead Coinbase's business in India, defining strategies for growth, overseeing product launches, and engaging with regulators while building a high-performing team.

Lead the development of AI-powered customer support solutions, guiding a team to build scalable, reliable, and secure systems using LLMs and third-party integrations.