Teams at Comcast

Manages credit, collections, fraud, and vendor-management teams. Reviews collection strategies, develops performance metrics, analyzes team results, improves operational and financial performance, oversees collection-agency relationships, prepares forecasts and regulatory reports, trains staff, and supports policy, change-management, and process improvements. Requires independent judgment, cross-functional collaboration, and availability for variable schedules, including nights and weekends.

Oversee credit, collections, fraud, and vendor management teams. Develop performance metrics, improve collection strategies, manage agency relationships, analyze team performance, provide training, and support change management. Prepare financial forecasts and regulatory reports while refining policies and processes. The role requires independent judgment, cross-functional collaboration, employee engagement, and a flexible schedule including nights and weekends.

Leads a revenue assurance team responsible for resolving account, order, billing, and revenue issues. Oversees ticket queues, reporting, escalations, controls, audit documentation, quality, productivity, and operational risk. Identifies root causes and drives process, reporting, and policy improvements to protect revenue integrity and improve customer experience. Coaches employees, manages performance, coordinates with cross-functional teams, and communicates trends, risks, and recommendations to leadership.