Teams at CustomerLabs

Own a portfolio of post-onboarding SaaS customer accounts, build stakeholder relationships, segment accounts by health and lifecycle, reduce churn, drive renewals and expansion, and report on customer success metrics. The role requires analyzing product usage and account health, conducting proactive outreach, communicating business outcomes, and partnering with Sales on upsell and cross-sell opportunities.

Generate new business and close high-value digital marketing retainers while growing strategic client accounts. Responsibilities include prospecting, discovery, pitching, proposals, negotiation, closing, account reviews, retention, upselling, cross-selling, pipeline management, CRM reporting, and revenue forecasting. The role engages senior decision-makers and coordinates with performance marketing, content, creative, and strategy teams to deliver tailored solutions and achieve monthly and quarterly revenue targets.

Plan, manage, optimize, and scale Google Ads campaigns across Search, Display, Performance Max, YouTube, Demand Gen, and Remarketing. Conduct keyword and audience research, manage budgets and bids, improve conversion tracking, analyze performance and attribution, run experiments, and deliver growth insights. Collaborate with design, content, and development teams on landing pages and CRO while meeting lead, revenue, efficiency, and lead-quality targets.