Teams at Cyncly

The role focuses on designing AI-driven workflows, developing user-friendly interfaces for complex backend logic, and enhancing UI/UX with real-time interactions and performance optimizations.

The AI Lead will design, develop, and implement AI solutions to enhance the SDLC stages, mentor teams, and ensure responsible AI practices.

Lead AI-enabled customer support initiatives across a SaaS product portfolio. Identify and implement AI triage, automation, deflection and self-service improvements. Own and optimize Zendesk AI capabilities, collaborate with support, product and operations, define success metrics, and communicate outcomes to stakeholders.