Jobs at Ensono

Drives client experience initiatives and processes across internal and external stakeholders. Develops execution strategies using data, coordinates cross-functional teams, analyzes client experience and SLA metrics, manages service-level definitions and performance, and supports client deal and renewal decisions. Requires strong communication, program management, strategic thinking, writing, executive interaction, and advanced Excel and PowerPoint skills.

Leads mainframe modernization and migration initiatives for large global clients. Develops transformation and re-platforming solutions, conducts discovery workshops, presents technical and business cases, advises executives, and partners with sales, consulting, operations, and product teams. Requires extensive mainframe expertise across legacy technologies, migration architecture, data modernization, cloud and hybrid environments, and enterprise hosting. The role also supports AI-driven modernization, technical documentation, project lifecycle management, and client relationship development.

Manage and support complex data center network infrastructure in a 24/7 rotational environment. Responsibilities include incident response, root cause analysis, lifecycle management, software upgrades, hardware refreshes, network deployments, documentation, CMDB maintenance, monitoring, configuration backups, and cross-functional coordination. The role requires expertise in routers, switches, firewalls, load balancers, Cisco ACI, and VMware NSX-T, with approximately 80% operational support and 20% build and deployment work.

Leads complex enterprise, data center, cloud, and WAN network operations, providing L3/L4 support, critical incident escalation, troubleshooting, root cause analysis, and performance optimization. Designs and deploys network infrastructure, reviews architectures, supports security and load-balancing technologies, and leads transformation initiatives. Mentors engineers, drives automation and process improvements, manages ITIL practices, and communicates technical recommendations to clients and stakeholders in a 24/7 rotational environment.

Supports Db2 LUW databases for multiple clients, including environment design, installations, upgrades, patching, migrations, troubleshooting, security, backup and recovery, performance tuning, and high-availability management. The role collaborates with clients and global DBA teams, supports projects and 24x7 incidents, develops automation and documentation, resolves complex issues, and mentors junior administrators. Rotating shifts and on-call participation are required.

Designs, implements, supports, upgrades, and optimizes middleware and systems infrastructure using IBM DataPower or IBM MQ. Responsibilities include high-availability configuration, virtualization, storage, data protection, automation, patching, disaster recovery planning, vulnerability remediation, monitoring, capacity reporting, and systems management. The role also mentors technical staff, manages multiple projects, and supports 24/7 rotational operations.

Provide CICS system programming support for mainframe clients. Responsibilities include software administration, problem resolution, customer support, and documentation of issues.