Jobs at Ensono

Designs, implements, supports, upgrades, and optimizes middleware and systems infrastructure using IBM DataPower or IBM MQ. Responsibilities include high-availability configuration, virtualization, storage, data protection, automation, patching, disaster recovery planning, vulnerability remediation, monitoring, capacity reporting, and systems management. The role also mentors technical staff, manages multiple projects, and supports 24/7 rotational operations.

Designs, implements, administers, and optimizes ServiceNow ITOM Event Management solutions. Responsibilities include configuring event and alert rules, integrations, dashboards, correlation and root-cause analysis, Discovery and CMDB relationships, automated remediation workflows, and monitoring performance. The role troubleshoots event-processing issues, supports upgrades and production deployments, collaborates with stakeholders, documents solutions, and advises on ITOM best practices.

Serves as the senior technical SME for enterprise Windows infrastructure across on-premises, VMware, and Azure environments. Responsibilities include L3/L4 support, Active Directory administration, server lifecycle management, virtualization, automation, monitoring, patching, security hardening, backup and disaster recovery, incident escalation, root cause analysis, documentation, customer engagement, and mentoring junior engineers in a managed services environment.

Provide L2 support and advanced troubleshooting for Windows and Linux servers in a 24/7 environment. Responsibilities include incident resolution, root cause analysis, system administration, performance tuning, disk expansion, VM reconfiguration, application deployment, monitoring, backup and recovery, patch management, and automation. The role documents incidents in ServiceNow, follows ITIL processes, coordinates with L3 teams, and supports enterprise infrastructure across on-premises and cloud environments.

Designs, develops, implements, integrates, and supports enterprise Identity and Access Management systems. Responsibilities include troubleshooting identities, authentication, authorization, entitlements, and permissions; administering Active Directory, Okta, Azure AD, Office 365, and IAM platforms; developing scripts, audit reports, and reusable IAM frameworks; providing advanced technical support; documenting solutions; and coordinating with clients and vendors.

Leads production Linux operations across hosted, cloud, and remote infrastructure. Responsibilities include resolving major incidents, performing root-cause analysis, maintaining availability and compliance, developing Ansible and Bash automation, supporting infrastructure as code, managing changes, documenting SOPs and recovery procedures, monitoring systems, mentoring engineers, and communicating with clients and stakeholders during incidents and maintenance.

Develop and enhance commercial applications, primarily DocuSign CLM, GoTransverse, and ServicePath. Translate stakeholder requirements into scalable features, integrations, prototypes, and documentation. Perform comprehensive testing, troubleshoot applications, maintain security, and support enterprise platforms involving billing, CPQ, Salesforce, Workday, and quote-to-cash processes. Collaborate with global cross-functional teams while managing priorities in agile and waterfall environments.

Install, configure, and manage operating systems and Azure services for mission-critical client environments. Build scalable, auto-scaled infrastructure using automation and configuration management. Troubleshoot complex technical issues, manage problems, communicate with clients, and participate in 24/7 on-call support. Continuously improve processes, maintain Azure expertise, and support team development.

Design, build, and operate cloud infrastructure (primarily GCP, some AWS) using Terraform IaC. Manage Kubernetes (GKE/EKS), CI/CD pipelines, automation (Ansible, SaltStack), monitoring (Datadog, Splunk), scripting (Python/Bash), and enforce cloud security and compliance while supporting production and incident response.

Design, build, and support ServiceNow-centric integrations and AWS serverless components. Troubleshoot production integration issues, communicate with clients and teams, participate in agile processes, and maintain integration documentation and runbooks.

Senior L3 Systems Engineer with 10+ years supporting Windows Server environments. Troubleshoot AD (FSMO, trusts, replication, GPO), DNS, DHCP, clustering, patching, hardware/RAID, backups, certificates/IIS, and Azure/Azure AD Connect. Perform migrations (AD, DHCP, file/print), RCA for P1/P2 incidents, liaise with US/EU customers, escalate to lower tiers, and participate in change implementations. Works ITIL processes and 24x7 rotation shifts.

Work on legacy modernization projects migrating applications to modern platforms using Java or C#. Develop and improve Java/C# libraries, create and run tests, debug and fix issues, coordinate solutions with the team, implement process improvements, and mentor junior colleagues to deliver quality client outcomes on schedule.

Provide CICS system programming support for mainframe clients. Responsibilities include software administration, problem resolution, customer support, and documentation of issues.