Teams at Ensono

Designs, implements, supports, upgrades, and optimizes middleware and systems infrastructure using IBM DataPower or IBM MQ. Responsibilities include high-availability configuration, virtualization, storage, data protection, automation, patching, disaster recovery planning, vulnerability remediation, monitoring, capacity reporting, and systems management. The role also mentors technical staff, manages multiple projects, and supports 24/7 rotational operations.

Designs, implements, administers, and optimizes ServiceNow ITOM Event Management solutions. Responsibilities include configuring event and alert rules, integrations, dashboards, correlation and root-cause analysis, Discovery and CMDB relationships, automated remediation workflows, and monitoring performance. The role troubleshoots event-processing issues, supports upgrades and production deployments, collaborates with stakeholders, documents solutions, and advises on ITOM best practices.

Serves as the senior technical SME for enterprise Windows infrastructure across on-premises, VMware, and Azure environments. Responsibilities include L3/L4 support, Active Directory administration, server lifecycle management, virtualization, automation, monitoring, patching, security hardening, backup and disaster recovery, incident escalation, root cause analysis, documentation, customer engagement, and mentoring junior engineers in a managed services environment.