Teams at Ensono

Drives client experience initiatives and processes across internal and external stakeholders. Develops execution strategies using data, coordinates cross-functional teams, analyzes client experience and SLA metrics, manages service-level definitions and performance, and supports client deal and renewal decisions. Requires strong communication, program management, strategic thinking, writing, executive interaction, and advanced Excel and PowerPoint skills.

Leads mainframe modernization and migration initiatives for large global clients. Develops transformation and re-platforming solutions, conducts discovery workshops, presents technical and business cases, advises executives, and partners with sales, consulting, operations, and product teams. Requires extensive mainframe expertise across legacy technologies, migration architecture, data modernization, cloud and hybrid environments, and enterprise hosting. The role also supports AI-driven modernization, technical documentation, project lifecycle management, and client relationship development.

Manage and support complex data center network infrastructure in a 24/7 rotational environment. Responsibilities include incident response, root cause analysis, lifecycle management, software upgrades, hardware refreshes, network deployments, documentation, CMDB maintenance, monitoring, configuration backups, and cross-functional coordination. The role requires expertise in routers, switches, firewalls, load balancers, Cisco ACI, and VMware NSX-T, with approximately 80% operational support and 20% build and deployment work.