Teams at Equiniti

Answer inbound calls and emails from shareholders, assisting with share purchases, sales, and basic account queries. Escalate complex issues to senior colleagues, complete team workloads, meet service-level agreements, and follow regulatory, quality, security, and company procedures. Contribute to process improvements and maintain compliance with physical and information-security requirements.

Assist shareholders with buying and selling shares, answer inbound calls and emails, resolve customer queries, meet service-level and quality targets, follow regulatory and security procedures, and escalate complex issues. The role requires strong communication, customer support experience, CRM familiarity, AML and data protection awareness, adaptability, multitasking, and willingness to work US shifts.

Performs clerical and administrative support tasks using established procedures and service standards. Responsibilities include accurate account and data administration, responding to routine enquiries, meeting deadlines, maintaining quality and regulatory compliance, protecting information, and supporting team workloads. The role also requires effective communication, written accuracy, personal organization, keyboard and system skills, and awareness of business processes and applicable regulations.