Articles about Ericsson

Own customer service requests from contract validation through resolution, including emergency network restoration, SLA and KPI oversight, proactive fault prevention, data-driven support, and customer-network software implementations. Diagnose unsuccessful software loads, implement corrective actions, improve support processes, and build customer relationships through consultation, negotiation, knowledge sharing, and change management.

Analyze, develop, and execute integration test cases for network systems. Prepare and validate scripts and configurations, troubleshoot issues, perform integration and migration tasks, and maintain accurate operating system, hardware, software, licensing, and configuration data. The role also involves project scoping, cost and time estimation, process adherence, service delivery, stakeholder management, data security, privacy, and compliance with environmental, occupational health, safety, legal, and financial requirements.

Manage and implement telecommunications integration services, including solution design, product configuration, scripting, integration, upgrades, acceptance testing, troubleshooting, and customer handover. Support presales, define integration strategies, estimate project scope and delivery timelines, validate environments and configuration data, and drive process improvements. The role requires expertise in telecom protocols, cloud-native technologies, Linux, databases, containerization, scripting, and Ericsson subscriber-data products.