Teams at Excelencia Consulting

Provide first-line monitoring, alert handling, initial triage, basic troubleshooting, and user support for business-critical applications. Execute scripts, monitor batch jobs, log incidents in ServiceNow, follow runbooks/SOPs, and escalate to L2/L3 with diagnostic context while contributing to documentation and KB updates.

Design, develop, prototype, test, and deploy machine learning and AI models. Collaborate with data engineers and product stakeholders to build production AI pipelines and refine model performance. Maintain deployments and iterate on algorithms to enhance functionality.

Design, develop, and maintain Power Platform solutions (Power Apps, Power Automate, Power BI, Power Virtual Agents). Build reusable components and Power Fx logic, configure Microsoft Dataverse, integrate with Azure and third-party APIs, and collaborate with stakeholders to translate requirements into technical solutions.