The Product Manager will oversee the Inventory & Orders module, handling product specifications, customer feedback, and integration requirements, while collaborating with cross-functional teams.

Build, deploy, monitor, and retrain machine learning models for ETA forecasting, status extraction, and logistics automation. Develop regression, classification, time-series, NLP, and LLM-based solutions using noisy supply chain data. Own production ML pipelines, diagnose offline-to-live performance gaps, and measure business impact. Collaborate with product, engineering, and operations teams while mentoring data scientists and making architecture and build-versus-buy decisions.

As a Senior Customer Engineer, you manage technical relations, design solutions, deploy AI workflows, mentor peers, and ensure system integration for enterprise clients.