FourKites Offices

Own the Over-the-Road visibility product portfolio across truckload, LTL, parcel, and last mile. Analyze adoption, engagement, retention, tracking quality, and ETA accuracy using SQL and product analytics tools. Conduct customer discovery, prioritize roadmaps, build AI-assisted prototypes, and partner with engineering, design, customer success, sales, and marketing to ship measurable product improvements.

Serve as the first point of contact for customers, partners, and consultants. Research, troubleshoot, replicate, and test product issues; track incidents and provide resolution updates. Collaborate with Development, QA, and Consulting Services, occasionally support AI-related initiatives, and participate in a weekend rotation for 24/7 emergencies.

Manage enterprise customer relationships to drive product adoption, usage, retention, satisfaction, and expansion. Serve as a strategic advisor, establish customer goals and KPIs, conduct executive business reviews, identify upsell opportunities, manage escalations, and advocate for customer needs internally. The role also includes customer training, cross-functional collaboration, and occasional travel for customer engagements.