Search the 15 jobs at Freshworks

The Senior Analyst - Accounts Receivable will manage accounts to identify outstanding invoices, follow up with customers to collect payments, investigate and reconcile data, prepare MIS reports, and coordinate with internal teams for issue resolution.

As a Senior Analyst in the Deals Desk, you will drive complex deal reviews, support sales strategies to meet revenue objectives, partner with various teams for deal structure and closure, and advise on customer contract negotiations. Additionally, you will contribute to process improvements and provide sales guidance based on competitive insights and historical pricing.

The role involves managing collections, balancing cash, resolving disputes, and ensuring communication with customers and financial managers. The manager is expected to meet collections targets, improve operational processes, and lead communications effectively within the team and externally. Proficiency in accounting and finance is essential, along with strong leadership and organizational skills.

As a Customer Success Lead, you will engage with clients, build relationships, ensure high retention rates, collaborate with sales, and address client needs to enhance the adoption of Freshworks products while managing issues and advocating for client interests.

The Enterprise Technical Account Manager at Freshworks will provide dedicated support to customers, troubleshooting and resolving issues while collaborating with internal teams. Responsibilities include managing SLAs, documenting knowledge, and ensuring customer satisfaction for high-value clients.

The Solution Engineer will work with commercial customers to solve their business problems, support the sales team through discovery calls and product demos, and articulate the value of Freshworks solutions. They must excel in communication and time management within a dynamic sales environment.

As a Lead Software Engineer, you will design and implement multi-tier systems, mentor a small team, develop high-scale and reliable services, lead Agile product development processes, and ensure the performance and availability of production systems. You will work closely with architects and operations, focusing on the best engineering practices and compliance.

The Manager of Customer Marketing at Freshworks will design, implement, and optimize lifecycle and retention marketing strategies to onboard, engage, and retain customers. The role involves analyzing customer journeys, reducing churn, and collaborating with cross-functional teams to ensure alignment across customer touchpoints.

The Lead - Internal Audit & SOX will manage various IT audits, develop annual audit plans, lead control evaluations, document findings, and maintain strong relationships with management. The role requires overseeing audit processes, communicating effectively, and ensuring compliance with internal controls.

As a Senior Software Engineer - Systems, you will build high-performance distributed systems, develop clean code, create and maintain APIs, collaborate with teams, and ensure system availability. You will also mentor team members and focus on compliance with information security.

The Lead Account Management role involves developing relationships with key accounts, generating sales leads, maximizing customer lifetime value, mentoring Account Managers, and collaborating with cross-functional teams to meet customer needs. An emphasis is placed on customer satisfaction and retention while achieving revenue targets.

The Senior Software Engineer specializing in Site Reliability will design and maintain scalable and reliable systems, develop infrastructure as code, optimize performance, and manage container technologies. Responsibilities include creating CI/CD pipelines, monitoring solutions, participating in incident responses, and collaborating with teams for application reliability.

As an Account Manager at Freshworks, you will maintain and develop relationships with key accounts, drive sales growth, and achieve revenue targets through cross-selling and up-selling. You will build and manage a sales pipeline while collaborating with cross-functional teams to meet customer needs and identify new business opportunities.

As an Engineering Manager, you will lead a team of software engineers, driving innovation and ensuring the delivery of high-quality products. You will implement engineering strategies, manage projects, collaborate with teams, maintain Agile methodologies, and mentor team members while overseeing resource allocation.

The Senior Staff Engineer - Data at Freshworks will lead the design and optimization of backend infrastructure for data access and insights, focusing on backend system architecture, application backend development using microservices and RESTful APIs, and infrastructure planning with cloud environments and Kubernetes. They'll mentor engineers, drive DataOps practices, and collaborate with cross-functional teams to enhance performance and scalability of backend and data services.