Search the 44 jobs at Freshworks

Lead and mentor a team of Customer Success Managers to drive the success and satisfaction of high-velocity accounts. Develop strategies for onboarding new customers, collaborate with cross-functional teams, define KPIs, and stay updated on industry trends to enhance customer success.

Professionally manage customer relationships, exceed retention goals, build executive relationships, ensure customer success, and drive upsells. Identify and address risks to client success, develop retention plans, and resolve account issues. Gain expert knowledge of products and services to provide exceptional customer support.

Analyzing data, suggesting process improvements, and maintaining reports for sales or customer success teams. Collaborating with cross-functional team members to provide actionable insights. Developing and implementing key performance metrics reporting. Utilizing database skills to extract insights from complex data sets. Identifying gaps in processes through advanced analytics and metrics.

Principal Engineer with 15+ years of experience in engineering, specializing in designing and architecting large-scale distributed systems. Deep expertise in transactional or analytical datastores, platform domain expertise, and cloud technologies. Experience with B2B SaaS products and ITSM architecture. Strong focus on technical leadership, innovation, and building for scalability and reusability.

Seeking a Senior Staff Engineer - Backend to establish and drive engineering standards, architect and build large-scale systems, innovate technology, and guide multi-disciplinary teams. Responsibilities include leading the Engineering Roadmap, addressing technical debt, staying updated on technological advancements, and setting a high standard for software engineering.

The Senior Deals Desk Analyst at Freshworks is responsible for driving and influencing comprehensive deal reviews for large, complex deals, participating in sales strategy, building custom pricing models, advising customer contract negotiations, and providing sales guidance on deal elements. They also contribute to process improvement, participate in projects and initiatives, and own internal activities on key deals.

Freshworks is seeking a Senior Director of Workplace Management to oversee operations across their offices in India. This role involves managing a team, supporting office programs, strategies, and budgets, engaging with cross-functional partners, and ensuring smooth operations of office facilities. The ideal candidate is a seasoned leader with a passion for developing teams and a focus on customer-first approach, innovation, and growth mindset.

The Manager-Process and Program Excellence will lead the development and implementation of quality assurance processes and data analytics to enhance customer success and digital expansion operations. This role will collaborate with cross-functional teams to provide actionable insights, improve performance, and drive strategic decision-making.

Seeking a self-motivated senior engineer to establish and drive engineering standards, lead by example, mentor young engineers, and solve challenging problems. Responsibilities include owning the Engineering Roadmap, designing elegant solutions, addressing technical debt, staying updated on technological advancements, mentoring, and collaborating with cross-functional teams.

As a Staff Engineer - Systems at Freshworks, you will focus on building and architecting next-generation platform services with a strong background in distributed systems. You will mentor your team to redefine customer experiences by building efficient and scalable systems. The role involves solving complex Distributed Systems/Big Data problems at scale for CRM, Support & IT Automation, Sales & Marketing SaaS products/services.

Freshworks is looking for a passionate and self-driven application security engineer to work on integrating security in product development, conducting security assessments, advocating secure coding principles, and delivering training programs.

Seeking an experienced IP & Product Counsel to provide legal advice on IP, open source, privacy, data security, product development, and compliance. Responsibilities include patent review, drafting patent claims, trademark matters, open source compliance, DMCA notices, and more.

Lead Software Engineer responsible for leading end-to-end testing and automation process, designing efficient testing practices, conducting test case and code reviews, and providing testing and automation strategy for B2B SaaS products.

Seeking a self-motivated senior staff engineer to establish and drive engineering standards, solve challenging problems, lead by example, and mentor young engineers. Responsible for designing elegant solutions to engineering problems, architecting large-scale systems, managing other architects, and guiding technical decisions for B2B SaaS products on the cloud. Must have expertise in Java, SQL, No-SQL, AWS, Microservices, and cloud technologies.

The Revenue Enablement Lead is responsible for developing and delivering sales training programs, collaborating with stakeholders, and optimizing sales processes to empower sales teams to achieve their goals. This role involves creating engaging training content, collaborating with marketing and product teams, and assessing the effectiveness of training programs.

Seeking a self-motivated senior engineer to establish and drive engineering standards, mentor young engineers, and lead by example in solving challenging problems. Responsibilities include owning the engineering roadmap, designing elegant solutions, prioritizing technical debt, staying updated on technological advancements, mentoring junior engineers, collaborating with cross-functional teams, and championing customer expectations.

Looking for a skilled Revenue Accounting Manager with 7+ years of experience to manage partner commissions, ensure accurate financial reporting, and drive process improvements in alignment with US GAAP and ASC 606. Responsibilities include overseeing revenue accounting, managing commissions process, collaborating with cross-functional teams, and leading special projects.

Senior Product Manager at Freshworks responsible for owning and building modules for sustained differentiation and growth, being a customer champion, practicing product craftsmanship, working as part of a team, and acting with urgency to drive customer value. Qualifications include 8+ years in global/cross-functional software teams, experience in SaaS and building platform products, strong prioritization skills, and ability to influence without explicit authority.

Develop and maintain relationships with key accounts, identify new business opportunities, manage sales pipeline, maximize customer lifetime value, collaborate with cross-functional teams, and provide solutions to customer needs.

As a Staff Engineer - Systems at Freshworks, focus on building next-generation platform services with a strong background in distributed systems. Mentor your team to achieve efficient and scalable systems for customer experiences. Solve complex Distributed-Systems/Big-Data problems at scale.