In this role, you will drive revenue optimization and customer retention strategies by partnering with various teams. Responsibilities include managing sales initiatives, implementing performance metrics, and leading complex projects to improve organizational processes and stakeholder communication.

The SOC Analyst will monitor security events and logs to identify incidents, analyze and triage security events, investigate incidents, and use security tools for threat detection. Collaboration with other teams to resolve security issues and improve SOC processes is essential. Participation in on-call rotations for security events outside normal hours may be required.

The Senior Solution Engineer will manage pre-sales activities in a specific region, aligning technical resources with product revenue goals, providing advice to sales management, and conducting product demonstrations. They will work closely with mid-market customers to identify and resolve business problems while ensuring compliance with pre-sales documentation.

The Senior Software Engineer - Backend at Freshworks will design scalable software systems, demonstrate advanced OOP skills, participate in Agile processes, and solve complex problems. The role requires hands-on programming experience, knowledge of data structures and algorithms, and the ability to design and implement software solutions that perform well at scale.

The Solution Engineer will collaborate with regional sales teams to convert prospects to customers by preparing and delivering technical product demonstrations, responding to customer inquiries, and conveying customer requirements to product management. This role also involves advocating for Freshworks' product solutions through presentations and engaging with internal teams to achieve sales goals.

The Senior Manager of Cyber Defense will lead the cybersecurity program's operational and people functions, focusing on Incident Response Management, Security Operations, and Threat Intelligence. Responsibilities include incident strategy development, SOC management, threat intelligence establishment, and promoting end-user security. This role collaborates with teams to align security strategies with business goals and mentors a team of cybersecurity professionals.

The Senior Analyst in Order Management will process and manage customer orders, ensure compliance with company policies, collaborate with cross-functional teams, analyze order management processes, and assist in revenue recognition, while providing excellent customer service.

The Detection Security Manager will oversee threat detection, incident response, and security automation in cloud and SaaS environments. Responsibilities include collaborating with teams on security monitoring, forensic investigations, and improving cyber defense strategies. The role requires expertise in various security technologies and effective communication across technical and non-technical stakeholders.

The Specialist in Customer Success will engage proactively with customers, document their business flow, understand their use cases, and promote product innovations. They will work with various teams to address customer issues, drive product adoption and customer retention, and serve as a strategic consultant to optimize the use of Freshworks products.

The Lead Account Management role focuses on developing and maintaining relationships with key accounts, identifying new business opportunities, mentoring a team of Account Managers, and collaborating with cross-functional teams to meet customer needs while staying informed on industry trends.

The Senior Manager of Data Privacy will build and maintain Freshworks' data privacy strategy, ensuring compliance with privacy regulations. Responsibilities include leading a privacy team, integrating privacy into product development, conducting privacy assessments, managing incidents, and driving a culture of Privacy-by-Design across the organization.

The Senior Account Manager is responsible for maintaining and developing relationships with key accounts, driving sales growth, achieving revenue targets, and maximizing customer lifetime value through cross-selling and up-selling. This role requires strong sales and technical expertise and the ability to mentor Account Managers while staying updated with industry trends.

The Account Manager will develop and maintain relationships with key accounts, ensure customer satisfaction, identify new business opportunities, and maximize customer lifetime value through cross-selling and up-selling. The role requires managing a sales pipeline and collaborating with cross-functional teams.

As a Demo Engineer, you will support Sales and Solution Engineering with tailored product demos, handle technical inquiries, and manage demo environments. Responsibilities include developing demo workflows, creating customizations, and driving efficiencies in the demo process through technical skills and collaboration with Solution Engineers.

The Product Marketing Manager will develop product messaging, lead content strategy, execute go-to-market programs, conduct market analysis, drive product adoption, and serve as an advocate for offerings while engaging with various stakeholders.

The Senior Data Analyst will conduct research on technology data related to software and hardware products, curate and maintain a technology catalog, and design taxonomies. They will also enforce data normalization rules and act as a subject matter expert for addressing data-related issues.

The Lead Product Research Analyst will lead and coach a team of research analysts in technology data mining and curation. Responsibilities include conducting research on software and hardware products, maintaining an accurate technology data catalog, designing taxonomies, and collaborating with stakeholders to define new data offerings.

The Product Manager will drive product initiatives and collaborate with engineering teams to execute the roadmap for Device42’s core platform, including ITSM/ITOM integrations. Responsibilities include translating business strategy into technical requirements, managing product analytics, maintaining a backlog, and ensuring product alignment with customer needs.

As a Staff Software Engineer at Freshworks, you'll lead engineering teams, establish coding standards, mentor junior engineers, and solve critical production issues. Your role involves developing software solutions, managing technical debt, collaborating with cross-functional teams, and ensuring a customer-focused approach in engineering practices.

The Senior Demo Engineer will collaborate with Solution Engineers to deliver customized product demos and technical solutions to prospects. This role involves optimizing demo environments, addressing client queries, building prototypes, and leading projects while providing mentorship to junior staff. A strong understanding of SaaS technologies and hands-on skills in various programming languages is essential.