Teams at FULL Creative

Evaluate customer interactions through manual and AI-assisted QA workflows, validate AI-generated scores, identify quality risks, analyze datasets, and monitor contact center performance dashboards. The role escalates critical concerns, supports calibration and coaching recommendations, improves scorecards and evaluation frameworks, and collaborates with QA, Operations, Product, and Engineering teams to advance AI-first quality assurance.

Support international SaaS clients by resolving issues, managing relationships, facilitating onboarding, increasing product adoption, monitoring usage, and coordinating solutions with internal product and billing teams. The role involves inbound and outbound communication, technical support, documentation, proactive problem-solving, and delivering an excellent customer experience. Candidates must work night shifts and attend the office for one week twice yearly.

Leads global customer support operations, managing Leads and 30+ team members across US, Canada, and UK regions. Owns SLAs, backlog, productivity, resolution quality, queue management, hiring, onboarding, capacity planning, and performance management. Analyzes support data, drives process improvements and automation, handles escalations, and partners with Product, Billing, and Development teams. Requires night-shift availability, Chennai location, and regular office attendance.