The Senior Data Engineer designs and maintains data pipelines and infrastructure, collaborates on AI-enabled analytics, and mentors junior engineers while ensuring data integrity and efficiency.

This role focuses on improving service desk performance through knowledge management, training, and efficient content strategies, ensuring agents access accurate knowledge.

The Sr. Business Systems Analyst enhances service quality by analyzing service desk data, conducting quality audits, and driving AI-enabled improvements. They collaborate with stakeholders to create data-driven solutions that elevate performance metrics and service delivery efficiency.

This role involves leading IT Service Desk operations, managing team coverage, providing 24/7 support, and driving service improvements. Key tasks include incident resolution, automation opportunities, and ensuring effective communication during service disruptions.

Lead and govern data platform operations at Genesys, ensuring secure and efficient data management. Define standards, monitor compliance, and provide insights on data governance across platforms like Snowflake and Databricks.

Lead data engineering projects: design and implement scalable Snowflake-based data warehouses and ETL/ELT pipelines, optimize performance and costs, monitor data quality, and mentor junior engineers while partnering with analytics and business stakeholders.

Senior IC responsible for technical ownership and architecture of enterprise collaboration (Microsoft Teams, Zoom) and SaaS tools. Drive reliability, automation, governance, monitoring, vendor relationships, cross-functional integration, on-call response, and platform roadmaps to improve service health, adoption, and cost efficiency.

Manage design, testing, and oversight of ITGCs and ITACs across cloud-native, DevOps, and CI/CD environments. Lead SOX/ICFR compliance, control testing, remediation, documentation, reporting, and training while providing technical guidance and tooling to control owners and auditors.

As a Senior Operations Reliability Engineer, you'll enhance cloud reliability and automation, manage incidents, and troubleshoot AWS and Windows systems.

The Senior Operations Reliability Engineer oversees the reliability of enterprise platforms, manages operations for SaaS tools, and develops automation solutions. Responsibilities include incident triage, service health monitoring, feature rollouts, and platform administration, with a focus on automation and improving operational practices.

Senior Network-focused reliability engineer responsible for troubleshooting and remediating LAN/WAN, SD-WAN, wireless, VPN, and cloud connectivity incidents; validating automated remediations; reducing alert noise; analyzing telemetry and packet captures; and collaborating with cross-functional teams to improve observability, automation, and operational processes.

Maintain reliability and stability of Microsoft 365 and enterprise productivity platforms. Triage and remediate incidents, validate automated remediation, reduce alert noise, support observability/AIOps efforts, collaborate with cross-functional teams, and document patterns to enable automation and improved operational processes.

The Senior Business Systems Analyst will enhance the ServiceNow platform, collaborate with stakeholders, and drive improvements in service delivery and reporting.

Drive the development of scalable cloud-native solutions enhancing customer experiences, focusing on data pipelines, APIs, and real-time decisioning.

The Principal ServiceNow Engineer leads complex ServiceNow solutions' design and implementation, ensuring scalability and performance while mentoring junior engineers and enhancing best practices.