Deliver and support Genesys Cloud implementations and custom solutions, acting as lead technical advisor. Perform design, development, testing, deployment, troubleshooting and post-GoLive operational support. Collaborate with project and QA teams, maintain documentation, meet PS processes, and provide technical training while maintaining high billable utilization and customer-facing communication.

The Senior Business Systems Analyst will enhance the ServiceNow platform, collaborate with stakeholders, and drive improvements in service delivery and reporting.

Senior Network-focused reliability engineer responsible for troubleshooting and remediating LAN/WAN, SD-WAN, wireless, VPN, and cloud connectivity incidents; validating automated remediations; reducing alert noise; analyzing telemetry and packet captures; and collaborating with cross-functional teams to improve observability, automation, and operational processes.

Designs, builds, automates, and operates global cloud and hybrid network platforms across 20+ AWS regions. Authors Terraform, scripts automation (Python), troubleshoots live routing, owns global routing/BGP, integrates Azure and SD-WAN, mentors engineers, and leads incident response and reliability improvements.

The Senior IAM Engineer supports IAM platforms, executes operational activities, manages user identity processes, and collaborates with various teams for IAM solutions.

The Staff IAM Engineer will own IAM platforms, implement secure identity solutions, lead platform changes, and mentor junior engineers.

Senior IC responsible for technical ownership and architecture of enterprise collaboration (Microsoft Teams, Zoom) and SaaS tools. Drive reliability, automation, governance, monitoring, vendor relationships, cross-functional integration, on-call response, and platform roadmaps to improve service health, adoption, and cost efficiency.

Lead data engineering projects: design and implement scalable Snowflake-based data warehouses and ETL/ELT pipelines, optimize performance and costs, monitor data quality, and mentor junior engineers while partnering with analytics and business stakeholders.

Design, operate, and improve enterprise Windows Server environments across AWS, on-prem and Microsoft cloud. Administer Active Directory, DNS/DHCP, Exchange, file services and patching; develop PowerShell automation; support incident/change processes in ServiceNow; collaborate with cloud/security teams; mentor juniors and participate in on-call rotation.

Manage design, testing, and oversight of ITGCs and ITACs across cloud-native, DevOps, and CI/CD environments. Lead SOX/ICFR compliance, control testing, remediation, documentation, reporting, and training while providing technical guidance and tooling to control owners and auditors.

The Senior Data Engineer designs and maintains data pipelines and infrastructure, collaborates on AI-enabled analytics, and mentors junior engineers while ensuring data integrity and efficiency.

Lead the architecture and delivery of IVR, bot, and routing solutions on the Genesys platform, collaborating with customers and teams to translate requirements into technical solutions.

Maintain and improve reliability, security, and observability of Microsoft Exchange and Mimecast messaging platforms. Lead incident resolution, tune AIOps/alerting, validate automation, mentor junior engineers, and collaborate with Cloud, Security, and ServiceNow teams to reduce MTTR and improve platform stability and telemetry.

Maintain reliability and stability of Microsoft 365 and enterprise productivity platforms. Triage and remediate incidents, validate automated remediation, reduce alert noise, support observability/AIOps efforts, collaborate with cross-functional teams, and document patterns to enable automation and improved operational processes.

Lead the design and implementation of automations and integrations on ServiceNow, ensuring solutions are reliable and scalable. Provide technical guidance and oversee multiple automation initiatives.

The Principal ServiceNow Engineer leads complex ServiceNow solutions' design and implementation, ensuring scalability and performance while mentoring junior engineers and enhancing best practices.

The Senior Microsoft Endpoint Engineer will lead the architecture and automation of Microsoft Intune and endpoint management, enhancing reliability and employee experience through AI-driven automation and self-healing capabilities.