Jobs at Genesys

The Financial Analyst supports strategic cost management and vendor decisions through analysis, forecasting, financial modeling, and scenario planning while partnering with various stakeholders.

This role focuses on improving service desk performance through knowledge management, training, and efficient content strategies, ensuring agents access accurate knowledge.

The role involves managing partner relationships to drive revenue growth, developing business strategies, and ensuring partner enablement across sales cycles, while collaborating with various teams for successful execution.

Lead and govern data platform operations at Genesys, ensuring secure and efficient data management. Define standards, monitor compliance, and provide insights on data governance across platforms like Snowflake and Databricks.

As a Business Development Representative, you will identify and qualify leads, nurture relationships, and contribute to revenue growth through outbound sales efforts.

Lead data engineering projects: design and implement scalable Snowflake-based data warehouses and ETL/ELT pipelines, optimize performance and costs, monitor data quality, and mentor junior engineers while partnering with analytics and business stakeholders.

The Senior Windows Systems Administrator will design, administer, and improve enterprise Windows Server environments in AWS and on-premises, managing core services like Active Directory and Microsoft Exchange, while automating tasks with PowerShell and supporting cloud operations.

The Genesys Cloud Implementation Consultant is responsible for deploying Genesys Cloud solutions, providing technical support, and enhancing customer experiences through collaboration and problem-solving.

Manage design, testing, and oversight of ITGCs and ITACs across cloud-native, DevOps, and CI/CD environments. Lead SOX/ICFR compliance, control testing, remediation, documentation, reporting, and training while providing technical guidance and tooling to control owners and auditors.

Senior IC responsible for technical ownership and architecture of enterprise collaboration (Microsoft Teams, Zoom) and SaaS tools. Drive reliability, automation, governance, monitoring, vendor relationships, cross-functional integration, on-call response, and platform roadmaps to improve service health, adoption, and cost efficiency.

The Senior Operations Reliability Engineer oversees the reliability of enterprise platforms, manages operations for SaaS tools, and develops automation solutions. Responsibilities include incident triage, service health monitoring, feature rollouts, and platform administration, with a focus on automation and improving operational practices.

Senior Network-focused reliability engineer responsible for troubleshooting and remediating LAN/WAN, SD-WAN, wireless, VPN, and cloud connectivity incidents; validating automated remediations; reducing alert noise; analyzing telemetry and packet captures; and collaborating with cross-functional teams to improve observability, automation, and operational processes.

The Senior Developer will lead the cloud data ecosystem evolution, focusing on robust data integration workflows, managing Snowflake performance, and developing automated data pipelines.

Lead production support for Salesforce CRM applications, ensuring system stability and providing technical leadership to support engineers. Manage incidents, track metrics, perform root cause analysis, and coordinate with teams for enhancements and fixes.

The Senior Developer interfaces with customers to gather requirements, manages data pipelines, and implements data solutions using best practices and tools to optimize data quality and analysis.

The Senior Business Systems Analyst will enhance the ServiceNow platform, collaborate with stakeholders, and drive improvements in service delivery and reporting.

Lead the sales team at Genesys to develop strategic plans, drive revenue growth, and ensure customer satisfaction in the CMM segment.

Lead and manage the AI Enablement & Automation team, focusing on AI platform operations, workflow automation, and team development, to drive productivity and operational improvements.

The Principal ServiceNow Engineer leads complex ServiceNow solutions' design and implementation, ensuring scalability and performance while mentoring junior engineers and enhancing best practices.