Jobs at Genesys

The Senior Developer interfaces with customers to gather requirements, manages data pipelines, and implements data solutions using best practices and tools to optimize data quality and analysis.

The IT Services Specialist provides 24/7 technical support for global end users, resolving hardware, software, and network issues using AI tools and ITSM practices.

The Financial Analyst supports strategic cost management and vendor decisions through analysis, forecasting, financial modeling, and scenario planning while partnering with various stakeholders.

Provide operational support for billing platforms, troubleshoot and resolve issues in integrated billing ecosystems, and collaborate with teams to ensure system integrity.

The Sr. Application Developer will design and implement integrations across systems using AWS services, support technical troubleshooting, oversee performance monitoring, and document processes. Collaboration with stakeholders and adherence to Agile practices are also key responsibilities.

The Senior Customer Success Manager will build relationships with customers, drive AI adoption, and ensure successful onboarding and retention strategies to achieve business outcomes.

This role focuses on improving service desk performance through knowledge management, training, and efficient content strategies, ensuring agents access accurate knowledge.

The Sr. Business Systems Analyst enhances service quality by analyzing service desk data, conducting quality audits, and driving AI-enabled improvements. They collaborate with stakeholders to create data-driven solutions that elevate performance metrics and service delivery efficiency.

The role involves supporting billing platforms, troubleshooting issues, collaborating with teams, analyzing data discrepancies, and ensuring operational integrity.

Lead and govern data platform operations at Genesys, ensuring secure and efficient data management. Define standards, monitor compliance, and provide insights on data governance across platforms like Snowflake and Databricks.

Lead data engineering projects: design and implement scalable Snowflake-based data warehouses and ETL/ELT pipelines, optimize performance and costs, monitor data quality, and mentor junior engineers while partnering with analytics and business stakeholders.

Manage design, testing, and oversight of ITGCs and ITACs across cloud-native, DevOps, and CI/CD environments. Lead SOX/ICFR compliance, control testing, remediation, documentation, reporting, and training while providing technical guidance and tooling to control owners and auditors.

Senior IC responsible for technical ownership and architecture of enterprise collaboration (Microsoft Teams, Zoom) and SaaS tools. Drive reliability, automation, governance, monitoring, vendor relationships, cross-functional integration, on-call response, and platform roadmaps to improve service health, adoption, and cost efficiency.

The Senior Operations Reliability Engineer oversees the reliability of enterprise platforms, manages operations for SaaS tools, and develops automation solutions. Responsibilities include incident triage, service health monitoring, feature rollouts, and platform administration, with a focus on automation and improving operational practices.

Senior Network-focused reliability engineer responsible for troubleshooting and remediating LAN/WAN, SD-WAN, wireless, VPN, and cloud connectivity incidents; validating automated remediations; reducing alert noise; analyzing telemetry and packet captures; and collaborating with cross-functional teams to improve observability, automation, and operational processes.

The role involves interfacing with customers, gathering requirements, improving data pipelines, and optimizing data models, while ensuring data integrity and providing ongoing analysis and reporting.

Lead and manage the AI Enablement & Automation team, focusing on AI platform operations, workflow automation, and team development, to drive productivity and operational improvements.

The Principal ServiceNow Engineer leads complex ServiceNow solutions' design and implementation, ensuring scalability and performance while mentoring junior engineers and enhancing best practices.

The Senior PS Consultant provides senior-level technical support for custom applications on Genesys Cloud, managing incident resolutions and implementations while mentoring team members.

Lead the sales team at Genesys to develop strategic plans, drive revenue growth, and ensure customer satisfaction in the CMM segment.