Jobs at Genesys

Own and evolve test automation for Genesys’ internal Genesys Cloud CCaaS platform. Design automated and manual tests across voice, digital, and AI-driven experiences, including bots, flows, routing, integrations, APIs, and conversational AI. Integrate testing into CI/CD, manage test plans and data, support UAT, track defects, perform root-cause analysis, and report quality metrics. Partner with developers and stakeholders in an agile environment to ensure reliable, repeatable releases.

Designs, delivers, commissions, and supports enterprise audiovisual and collaboration systems across EMEA and APAC offices. Responsibilities include AV system design, AutoCAD documentation, site surveys, project coordination, escalated troubleshooting, Zoom and Microsoft Teams administration, event support, automation, monitoring, scripting, and responsible adoption of AI-enabled room capabilities. The role also develops support documentation, trains service teams and users, manages AV refreshes, and collaborates with Security, Legal, Privacy, Facilities, and IT teams.

Leads customer-facing cloud security engagements across APAC, explaining and defending Genesys Cloud’s security, privacy, compliance, and AI-security posture. Responsibilities include security assessments, technical evidence development, architecture reviews, vulnerability and application-security discussions, contractual negotiations, technical workshops, executive briefings, and industry representation. Partners with Sales, Engineering, Product Security, Architecture, Privacy, Compliance, and AI teams while advising enterprise customers, auditors, partners, and executives.

Deliver and support Genesys Cloud implementations for enterprise customers and partners. Responsibilities include technical consultation, post-sales implementation, production support, troubleshooting, customer escalations, testing, project-plan execution, training, documentation, and operational service management. The consultant collaborates with project and service delivery teams, supports Agile and Waterfall engagements, communicates project status, maintains billable utilization, and develops expertise across Genesys products.

Advise strategic APAC customers on customer experience transformation, digital and contact center operations. Develop CX roadmaps, functional designs, process improvements, and adoption programs; lead workshops and executive engagements; use analytics to measure outcomes; and manage risks, dependencies, and stakeholder alignment. The role requires consulting expertise, change management, Agile familiarity, strong contact center knowledge, and customer-facing communication skills.

Manage telecom number purchasing, porting, provisioning, and customer orders across carrier systems. Coordinate with customers and providers, communicate order status, resolve telecom issues, monitor utilization, support capacity planning, maintain accurate records, and assist Customer Care with case resolution. The role also involves process improvement, project coordination, daily team collaboration, and adherence to telecom standards and procedures.

Own the APAC partner marketing strategy and budget, developing joint marketing plans with VARs, TSDs, BPOs, and GSIs. Execute integrated digital, hybrid, and in-person programs that generate demand, create and accelerate pipeline, and support revenue growth. Align Partner Sales and Marketing stakeholders, manage strategic relationships, establish performance metrics, report ROI, and optimize investments across the region.

Produces end-to-end product walkthrough screencasts, UI demonstration videos, workflow tutorials, motion graphics, diagrams, icons, callouts, thumbnails, and branded templates. Partners with curriculum designers and product stakeholders to create accurate, accessible learning content aligned with instructional objectives. Maintains visual consistency, audio and color quality, captions, asset libraries, source files, and version control while applying genAI tools to improve production efficiency.

Provide worldwide Salesforce CRM support and administration across Sales and Service Cloud. Configure users, roles, security, data structures, workflows, reports, and dashboards; execute approved data imports; troubleshoot issues; monitor data integrity; document resolutions; analyze ticket trends; and optimize or automate business processes in collaboration with development and cross-functional teams.

Design, build, operate, and troubleshoot high-performance voice-platform services and cloud backend systems. Develop Java and Spring Boot microservices, Python serverless functions, and C systems software while integrating AI capabilities. Apply expertise in AWS, Linux, networking, concurrency, SIP/VoIP, observability, CI/CD, and distributed systems. Lead architecture, production reliability, root-cause analysis, technical guidance, code reviews, and continuous improvements as an individual contributor.

Leads business analysis, process discovery, automation and RPA initiatives, AI use-case enablement, governance, and AI SDLC activities. Serves as Scrum Master, facilitating agile ceremonies, managing Jira workflows, tracking flow metrics, removing impediments, and coordinating stakeholder communication. Develops requirements, business cases, process documentation, UAT plans, governance records, adoption strategies, and benefits tracking for AI and automation solutions.

Lead enterprise sales for the Pan India region by developing revenue strategies, managing targets and forecasts, coaching sales teams, expanding customer accounts, and building CXO-level relationships. The role requires driving pipeline accuracy, identifying new business opportunities, collaborating with marketing, product, and customer success teams, and achieving or exceeding sales goals within the SaaS and CcaaS/CX sectors.