The Software Engineer will support internal and external developers using Genesys Cloud by designing tools, SDKs, and providing consulting through forums and in-person sessions.

The Senior Data Engineer designs and maintains data pipelines and infrastructure, collaborates on AI-enabled analytics, and mentors junior engineers while ensuring data integrity and efficiency.

The role involves designing and operating secure AI services, focusing on retrieval-augmented generation, with responsibilities including system development, production support, and collaboration with cross-disciplinary teams.

Design and implement Genesys' global network with a focus on Zscaler and Zero Trust architecture, optimize secure access, and collaborate on network modernization initiatives.

Lead the sales team at Genesys to develop strategic plans, drive revenue growth, and ensure customer satisfaction in the CMM segment.

Lead the design and implementation of automations and integrations on ServiceNow, ensuring solutions are reliable and scalable. Provide technical guidance and oversee multiple automation initiatives.

The Senior Microsoft Endpoint Engineer will lead the architecture and automation of Microsoft Intune and endpoint management, enhancing reliability and employee experience through AI-driven automation and self-healing capabilities.

Lead small engineering teams in developing and delivering Genesys Cloud solutions, while implementing AI integrations and maintaining platform reliability through CI/CD and automated testing.