Jobs at Genesys

Senior IC responsible for technical ownership and architecture of enterprise collaboration (Microsoft Teams, Zoom) and SaaS tools. Drive reliability, automation, governance, monitoring, vendor relationships, cross-functional integration, on-call response, and platform roadmaps to improve service health, adoption, and cost efficiency.

The Senior Operations Reliability Engineer oversees the reliability of enterprise platforms, manages operations for SaaS tools, and develops automation solutions. Responsibilities include incident triage, service health monitoring, feature rollouts, and platform administration, with a focus on automation and improving operational practices.

Senior Network-focused reliability engineer responsible for troubleshooting and remediating LAN/WAN, SD-WAN, wireless, VPN, and cloud connectivity incidents; validating automated remediations; reducing alert noise; analyzing telemetry and packet captures; and collaborating with cross-functional teams to improve observability, automation, and operational processes.

Provide operational and administrative support to APAC Talent Acquisition, managing scheduling, ATS/Workday tasks, vendor and event coordination, documentation, reporting, and AI/recruitment technology enablement to improve processes and candidate experience.

The role involves managing partner relationships to drive revenue growth, developing business strategies, and ensuring partner enablement across sales cycles, while collaborating with various teams for successful execution.

The Senior Developer will lead the cloud data ecosystem evolution, focusing on robust data integration workflows, managing Snowflake performance, and developing automated data pipelines.

Own and govern the ServiceNow CMDB to ensure accurate CI lifecycle management, relationships, and data quality. Integrate CMDB with Discovery and Service Mapping, support Incident/Problem/Change impact analysis, drive audits and KPIs, partner with stakeholders for adoption, and implement automation and continuous improvement.

Manage end-to-end administration of the Genesys Cloud CX platform to ensure availability, performance, and scalability. Design routing, IVR/Architect flows, and omnichannel experiences; build dashboards; monitor platform health; lead integrations (ServiceNow, CRM, SSO); troubleshoot complex issues; and implement AI-driven automations to improve efficiency and reduce manual work. Collaborate with Product, IT, and Operations to align platform capabilities with business needs.

This role focuses on improving service desk performance through knowledge management, training, and efficient content strategies, ensuring agents access accurate knowledge.

The Senior Business Systems Analyst will enhance the ServiceNow platform, collaborate with stakeholders, and drive improvements in service delivery and reporting.

Lead the sales team at Genesys to develop strategic plans, drive revenue growth, and ensure customer satisfaction in the CMM segment.

The Senior CMDB Engineer is responsible for designing and maintaining CMDB, HAM, and SAM within ServiceNow, ensuring data accuracy, supporting governance and automation, and collaborating with cross-functional teams to improve asset management processes.

Seeking a Senior Endpoint Engineer specializing in JAMF and endpoint management across various platforms, ensuring optimal performance and security for over 10,000 devices globally. Responsibilities include managing MDM platforms, driving automation, and maintaining compliance with security standards while mentoring junior engineers.

The Principal ServiceNow Engineer leads complex ServiceNow solutions' design and implementation, ensuring scalability and performance while mentoring junior engineers and enhancing best practices.