Jobs at Genesys

Design, build, and maintain batch and real-time data pipelines; collaborate with architects, product owners, analysts, and data scientists; implement data integration, replication, and masking; optimize pipeline performance; apply engineering best practices (CI/CD, testing, monitoring); and support data platform technologies like Databricks, Snowflake, and cloud services.

Senior IC responsible for technical ownership and architecture of enterprise collaboration (Microsoft Teams, Zoom) and SaaS tools. Drive reliability, automation, governance, monitoring, vendor relationships, cross-functional integration, on-call response, and platform roadmaps to improve service health, adoption, and cost efficiency.

Provide operational and administrative support to APAC Talent Acquisition, managing scheduling, ATS/Workday tasks, vendor and event coordination, documentation, reporting, and AI/recruitment technology enablement to improve processes and candidate experience.

Manage end-to-end administration of the Genesys Cloud CX platform to ensure availability, performance, and scalability. Design routing, IVR/Architect flows, and omnichannel experiences; build dashboards; monitor platform health; lead integrations (ServiceNow, CRM, SSO); troubleshoot complex issues; and implement AI-driven automations to improve efficiency and reduce manual work. Collaborate with Product, IT, and Operations to align platform capabilities with business needs.

Design, build, automate, and operate global cloud and hybrid network platforms across 20+ AWS regions. Own AWS/Azure networking, hybrid connectivity, routing/BGP, SD‑WAN integration, Terraform IaC, automation, AIOps, incident response, and mentor engineers.

The role involves managing partner relationships to drive revenue growth, developing business strategies, and ensuring partner enablement across sales cycles, while collaborating with various teams for successful execution.

Create high-quality technical training (ILT/VILT, e-learning, videos) for Genesys products by researching with SMEs, writing and editing content, collaborating cross-functionally, delivering on schedule across time zones, reviewing peer work, and tracking errors for improvement.

Lead the sales team at Genesys to develop strategic plans, drive revenue growth, and ensure customer satisfaction in the CMM segment.

The Senior CMDB Engineer is responsible for designing and maintaining CMDB, HAM, and SAM within ServiceNow, ensuring data accuracy, supporting governance and automation, and collaborating with cross-functional teams to improve asset management processes.

The Principal ServiceNow Engineer leads complex ServiceNow solutions' design and implementation, ensuring scalability and performance while mentoring junior engineers and enhancing best practices.