Teams at Genesys

Own and evolve test automation for Genesys’ internal Genesys Cloud CCaaS platform. Design automated and manual tests across voice, digital, and AI-driven experiences, including bots, flows, routing, integrations, APIs, and conversational AI. Integrate testing into CI/CD, manage test plans and data, support UAT, track defects, perform root-cause analysis, and report quality metrics. Partner with developers and stakeholders in an agile environment to ensure reliable, repeatable releases.

Designs, delivers, commissions, and supports enterprise audiovisual and collaboration systems across EMEA and APAC offices. Responsibilities include AV system design, AutoCAD documentation, site surveys, project coordination, escalated troubleshooting, Zoom and Microsoft Teams administration, event support, automation, monitoring, scripting, and responsible adoption of AI-enabled room capabilities. The role also develops support documentation, trains service teams and users, manages AV refreshes, and collaborates with Security, Legal, Privacy, Facilities, and IT teams.

Leads customer-facing cloud security engagements across APAC, explaining and defending Genesys Cloud’s security, privacy, compliance, and AI-security posture. Responsibilities include security assessments, technical evidence development, architecture reviews, vulnerability and application-security discussions, contractual negotiations, technical workshops, executive briefings, and industry representation. Partners with Sales, Engineering, Product Security, Architecture, Privacy, Compliance, and AI teams while advising enterprise customers, auditors, partners, and executives.