Teams at Genesys

Design, develop, and operate Genesys Cloud conversational flows, integrations, and automation to improve internal contact center self-service. Build Data Actions and ServiceNow integrations, troubleshoot platform issues, validate deployments, monitor health, document configurations, and deliver sprint-based backlog items under senior guidance.

Design, build, automate, and operate global cloud and hybrid network platforms across 20+ AWS regions. Own AWS/Azure networking, hybrid connectivity, routing/BGP, SD‑WAN integration, Terraform IaC, automation, AIOps, incident response, and mentor engineers.

The Senior CMDB Engineer is responsible for designing and maintaining CMDB, HAM, and SAM within ServiceNow, ensuring data accuracy, supporting governance and automation, and collaborating with cross-functional teams to improve asset management processes.