Teams at Genesys

The Senior Windows Systems Administrator will design, administer, and improve enterprise Windows Server environments in AWS and on-premises, managing core services like Active Directory and Microsoft Exchange, while automating tasks with PowerShell and supporting cloud operations.

Senior IC responsible for technical ownership and architecture of enterprise collaboration (Microsoft Teams, Zoom) and SaaS tools. Drive reliability, automation, governance, monitoring, vendor relationships, cross-functional integration, on-call response, and platform roadmaps to improve service health, adoption, and cost efficiency.

The Senior Operations Reliability Engineer oversees the reliability of enterprise platforms, manages operations for SaaS tools, and develops automation solutions. Responsibilities include incident triage, service health monitoring, feature rollouts, and platform administration, with a focus on automation and improving operational practices.