Teams at Genesys

Design and build production-grade AI-powered applications and reusable industry solutions on Genesys Cloud. Develop Architect flows, integrations, agentic workflows, Digital Teammates, and AI applications using APIs, enterprise systems, knowledge, LLMs, and orchestration technologies. Translate industry business processes into scalable solutions, lead architecture and technical design, prototype emerging capabilities, and take applications through production. Provide code reviews, mentorship, debugging, and hands-on implementation while collaborating with customers, Product, Engineering, and partners.

Deliver and support Genesys Cloud implementations for enterprise customers and partners. Responsibilities include technical consultation, post-sales implementation, production support, troubleshooting, customer escalations, testing, project-plan execution, training, documentation, and operational service management. The consultant collaborates with project and service delivery teams, supports Agile and Waterfall engagements, communicates project status, maintains billable utilization, and develops expertise across Genesys products.

Advise strategic APAC customers on customer experience transformation, digital and contact center operations. Develop CX roadmaps, functional designs, process improvements, and adoption programs; lead workshops and executive engagements; use analytics to measure outcomes; and manage risks, dependencies, and stakeholder alignment. The role requires consulting expertise, change management, Agile familiarity, strong contact center knowledge, and customer-facing communication skills.