Teams at Glory Global Solutions

Provides Level 2 IT support by resolving incidents, fulfilling service requests, and maintaining hardware, software, devices, printers, telephony, and infrastructure. Administers Windows, Microsoft cloud services, VMware, Oracle applications, and endpoint security tools. Manages asset lifecycles, procurement, vendors, documentation, disaster recovery testing, and IT projects while troubleshooting network and user-computing issues in a multinational environment.

Designs, develops, tests, releases, and maintains software tools for installing and supporting self-service systems. Administers bug-tracking systems, analyzes application, database, Windows, and Linux logs, recreates field issues, validates fixes, and supports software releases. Collaborates with hardware, connectivity, engineering, customer support, and technical writing teams. Develops scripts, reports, documentation, and training materials while supporting distributed international teams.

The role involves prospecting leads, pitching automation solutions, conducting demos, closing sales, onboarding customers, maintaining relationships, and achieving revenue targets.