Jobs at Hewlett Packard Enterprise

This role provides first-level technical support for Aruba Switching customers, handling troubleshooting, case management, and escalating cases as needed.

The Switching Engineer provides technical support for Aruba enterprise switching solutions, focusing on troubleshooting, case management, and ensuring customer satisfaction.

The Switching Engineer provides first-line technical support for HPE Aruba enterprise switching solutions, focusing on troubleshooting, configuration validation, and case management.

The GCPQ Process and Capability Lead will design and implement quoting and pricing processes, ensure solutions support sales effectiveness, and manage cross-functional collaboration while driving continuous improvement and mentoring team members.

The role focuses on supporting the sales lifecycle through data collection, analysis, reporting, and stakeholder communication, leveraging tools to deliver insights and drive improvements.

The Wlan Engineer role involves supporting Aruba products, providing design and consulting services, managing project lifecycles, and optimizing network operations for various customers.

Lead cross-functional transformation projects, define strategies, analyze data, manage change initiatives, and foster collaboration to improve operations and drive value for HPE.

Provide onsite business-level technical support for hardware and software, resolving moderate to complex customer issues via telephone, e-support, and e-chat. Advise on product features, specifications, repairs, and entitlements; proactively prevent problems and participate in process improvement projects. Mentor junior staff and collaborate with peers to resolve product-line specific issues (for example ProLiant storage).

The Senior Technical Consultant leads large teams and provides advanced consulting on enterprise solutions, ensuring customer satisfaction while developing innovative strategies for complex technical issues.

Support sales processing for assigned areas by executing transactional processes, collecting and analyzing sales data, identifying trends, implementing specified process improvements, and engaging stakeholders to meet performance expectations.

Lead end-to-end strategic supply chain projects and cross-functional teams to design and implement global supply chain architectures. Apply advanced analytics and financial modeling to identify improvements, consult executives on risk and growth, and develop frameworks, tools, and long-term supply chain strategies from planning through execution.

Provide onsite business-level application and hardware/software support, resolve moderate to difficult technical customer issues, assist proactively to prevent problems, participate in process improvement projects, and mentor junior staff.

Manage sales processing and process improvements for assigned accounts; analyze performance, forecast demand, resolve client claims and ambiguities, communicate findings to stakeholders, propose process/policy/tool changes, and mentor junior staff to improve performance and customer satisfaction.

Lead design and implementation of end-to-end quoting and pricing processes, solve root causes in workflows, architect sustainable solutions balancing process, policy and technology, partner with IT and cross-functional stakeholders, set standards and metrics, drive adoption and continuous improvement, and mentor other contributors to raise capability maturity.

Designs, deploys, and supports HPE Aruba enterprise WLAN solutions (APs, gateways, Aruba Central, Clearpass, Airwave). Performs RF analysis, troubleshooting, site surveys, and capacity planning. Reviews configurations, participates in escalations, collaborates with cross-functional teams, documents knowledge, and learns emerging Wi‑Fi technologies. Supports Americas hours and hybrid on-site schedule.

Design, develop, test, and troubleshoot wireless, switching, and network-software solutions. Validate L2/L3 protocols, RF coverage, AAA, and API integrations. Collaborate with internal and outsourced partners, perform deep-dive packet-level diagnostics, RCA, and performance analysis to ensure high-availability and secure network infrastructures.

Manage sales operations across APJ (excluding Japan): quotes/pricing, margin analysis, order management, invoicing, returns, forecasting, backlog and installed-base reporting, UAT, reseller onboarding, demo unit and decommission execution, and drive integration of new technologies (AI) into tools and processes.

Designs, deploys, and supports enterprise HPE Aruba WLAN solutions (APs, gateways, Aruba Central, Clearpass, Airwave). Performs wireless troubleshooting, RF analysis, site surveys, capacity planning, incident escalations, documentation, and collaborates with engineering and support teams. Works aligned to Americas business hours in a hybrid schedule.

Design, develop, validate, and troubleshoot network solutions spanning wireless (WLAN), switching, and network software/automation. Implement test plans, perform packet-level diagnostics and RCAs, collaborate with internal and outsourced partners, and ensure high-availability and security of switching and WLAN infrastructures.

Provide L1 TAC support for Aruba enterprise switching (AOS-CX/AOS-S), perform initial troubleshooting, case triage, log collection, configuration validation, SLA-driven communication, and escalate structured cases to L2/L3.