Jobs at HighLevel

The role involves leading software development projects, optimizing backend performance, and mentoring junior developers while ensuring system design and quality.

The Senior Product Manager will drive strategy and growth for HighLevel's Phone Platform, managing product development, pricing, billing, and go-to-market strategies while collaborating with multiple teams to enhance customer and business outcomes.

Lead the product strategy and execution for an AI-first Email Marketing platform. Own Email Builder UX, AI-native content generation, Sequence AI, delivery/automation, experimentation, reporting, consent management, and cross-functional alignment to drive adoption, engagement, and revenue.

Responsible for ensuring quality across UI, APIs, and backend services, building automation suites, conducting scalability tests, and mentoring peers.

Lead a team to create an omnichannel inbox for businesses, overseeing architecture, engineering operations, and product strategy, while ensuring speed and quality for millions of users.

Lead the planning and execution of test strategies, develop automated test suites for UI and API, and mentor junior team members.

The role focuses on improving developer productivity and building internal tools and workflows while collaborating with cross-functional teams to enhance CI/CD processes and developer experience.

Lead the Funnel & Website Builder team combining 50% people leadership and 50% hands-on engineering. Drive architecture, scalable low-latency systems, CDN/global routing, real-time collaboration, rendering and publishing pipelines, performance and reliability initiatives, sprint execution, cross-functional planning, code reviews, and mentorship across multiple squads.

Lead and develop the Trial Experience team to drive trial engagement and conversion. Coach managers and frontline staff, monitor KPIs, improve processes, handle escalations, and use data to optimize outcomes. Foster a high-performance, customer-focused culture and collaborate cross-functionally to ensure customers derive value from the HighLevel platform.

Analyze customer behavior and product usage across HighLevel’s lead-generation products. Define and monitor product metrics, build dashboards, conduct funnel, cohort, segmentation, retention, and journey analyses, evaluate experiments and feature launches, improve tracking instrumentation, and identify growth opportunities. Partner with Product, Engineering, Design, Data, and GTM teams to translate complex data into actionable recommendations for roadmap prioritization, product improvements, conversion, adoption, engagement, and retention.

Own the HighLevel App Marketplace ecosystem, including partner sourcing, commercial negotiations, technical scoping, launches, executive relationships, and post-launch growth. Set marketplace category strategy, identify ecosystem gaps, and convert them into signed partnerships. Own GMV, revenue, forecasting, partner performance, and new monetization models. Lead go-to-market launches, cross-functional prioritization, partner community engagement, and future partner-management team development.

Own strategy, roadmap, and execution for HighLevel VoiceAI. Deliver reliable inbound/outbound AI voice agents integrated with telephony, CRM, workflows, and analytics. Improve agent setup, call quality, compliance, APIs/webhooks, monetization, and developer extensibility. Partner with engineering, design, support, and GTM to drive adoption, instrumentation, and measurable business outcomes for SMBs and agencies.

Design and build scalable user management systems for a multi-tenant SaaS: authentication, authorization, IAM/RBAC, session and token flows, auditing, data sync across stores, search integration, performance optimization, compliance, and mentoring teammates while collaborating with product, security, and DevOps.

Lead strategy and execution for HighLevel’s enterprise voice and contact center platform, owning SIP, HardPhone provisioning, IVR, CCaaS, routing, APIs/SDKs, and telephony-scale architecture. Drive ACD/ACD features, softphone experiences, provider-agnostic middleware, IVR/Voice AI, device lifecycle and migrations while partnering across engineering, operations, security and GTM to meet platform KPIs and enterprise reliability requirements.

Own strategy, execution, and growth of HighLevel's RCS and rich messaging product line: roadmap, sender onboarding/verification, carrier/aggregator partnerships, market expansion, fallback orchestration, analytics, pricing, and go-to-market. Collaborate cross-functionally to reduce friction, ensure compliance, drive adoption, and optimize monetization while using data and customer insights to iterate and scale.

Lead Product Designer responsible for shaping product direction, elevating design quality, and mentoring designers across product pillars. Translate customer needs, business goals and technical constraints into polished, accessible experiences; own discovery through delivery, set design standards, run critiques and measure design impact.

As a Senior Software Engineer, you will enhance the HighLevel platform by developing backend services, optimizing performance, ensuring security, and collaborating across teams to resolve technical challenges.

Manage affiliate and endorsement payout operations: validate commission calculations, process weekly payouts, maintain payment and tax records (including 1099s), handle high-volume affiliate inquiries, reconcile endorsement invoices with accounting and marketing, and identify process improvements.

The Software Development Engineer III will enhance stability and scalability of a phone platform, optimize performance and resources, and lead modernization and security efforts.

Lead strategy and execution for HighLevels Agency Revenue Suite to drive onboarding, activation, adoption, retention, and revenue. Define measurement, experimentation, and health models with Data Science and Analytics. Own roadmap, stakeholder alignment, and mentor PMs while delivering measurable growth across SaaS Mode, Reselling, and Rebilling.