Teams at Ingram Micro

Handles initial customer calls, answers product and service questions, routes inquiries to sales, billing, and technical support, and follows up on orders, shipments, and returns. Documents customer concerns, performs data entry, prepares nontechnical documentation, and identifies complaint trends. Works independently with limited supervision, resolves moderately difficult issues, supports process improvements, and provides guidance or training to junior employees.

Leads full-stack development of scalable enterprise applications using C#/.NET, PostgreSQL, React, and GCP. Owns features, mentors engineers, develops microservices and APIs, integrates generative AI, stabilizes production systems, and supports CI/CD, cloud infrastructure, multi-tenant platforms, and self-service workflows.

Lead and deliver advanced analytics and machine learning solutions across Sales, Vendor Management, Cloud, eCommerce, Finance, and Supply Chain. Scope projects, build and deploy predictive models, produce executive-ready insights, and partner cross-functionally to drive revenue, operational efficiency, and strategic decisions.