Jobs at Iron Mountain

Drive national enterprise account strategy and revenue for manufacturing and conglomerate clients. Build CXO-level relationships, close complex multi-year deals, develop pipeline, and lead multidisciplinary sales teams while coordinating with product, finance, and operations to deliver customized digital transformation solutions.

Maintain and optimize the ServiceNow CMDB, monitor Discovery and MID server health, manage identification rules and service mapping, and ensure configuration item data integrity. Collaborate with infrastructure, application, asset management, and M&A teams on integrations and automation. Implement data governance and lifecycle policies while supporting security audits, incident management, and change management processes.

Manage strategic enterprise data center accounts, drive revenue through cross-selling and upselling colocation, cloud, managed services, and connectivity solutions, and achieve multimillion-dollar targets. Partner with executives, solution architects, sales, and operations teams to close complex deals. Oversee escalations, risk management, service governance, compliance, customer retention, and long-term account growth.

Develop, configure, and maintain the ServiceNow platform, including custom applications, Service Catalog items, workflows, Now Assist AI skills, APIs, and integration spokes. Collaborate with architects, project teams, implementation partners, and business stakeholders to deliver scalable solutions. Perform impact analysis and platform upgrades while maintaining vendor compliance and platform standards. The role requires ServiceNow development experience, JavaScript and integration expertise, Agile practices, a technical bachelor’s degree, ServiceNow CSA certification, and ITIL knowledge.

Drive new large-scale 3PL and warehousing business as an individual contributor: target high-growth sectors, build strategic partnerships, execute sales plans, lead RFPs and contract negotiations, design client-centric supply chain solutions with cross-functional teams, and represent the company at industry events.

Drive new enterprise customer acquisition and revenue by building CXO relationships, managing complex multi-year sales cycles, developing account and market strategies, maintaining a healthy pipeline, responding to RFPs, negotiating deals, and collaborating cross-functionally to deliver solutions for manufacturing and conglomerate clients.

Lead technical architecture and operations for Oracle Cloud Financials, design role-based access controls, implement OCI security, manage integrations via Oracle Integration Cloud (PL/SQL, SOAP/REST, JSON/XML), oversee environments (dev/test/prod), drive Oracle Risk Management Cloud implementation, optimize performance, and collaborate with cross-functional teams and stakeholders.

Serve as a pricing and deal-structuring subject matter expert supporting commercial teams. Build bespoke deal models and RFP pricing, drive pricing strategy and governance, optimize sales processes, and partner cross-functionally with Sales, Legal, and Product to close complex opportunities and ensure compliance.

Provide Level 2 technical support for global Managed File Transfer and document delivery systems. Diagnose and resolve incidents, restore steady-state operations, write Java or Python scripts for automation, support onboarding, coordinate cross-functional root cause analysis, and maintain installation, configuration, administration, SLA, quality, and operational compliance procedures.

Leads international benefits administration across APAC, including plan implementations, enrollments, renewals, data quality, escalations, vendor governance, billing, compliance, audits, communications, and benefits analytics. Partners with Total Rewards, HR leaders, and global stakeholders to align regional programs with corporate standards while maintaining local compliance. Supports complex data analysis, process automation, and operational optimization.

Manage customer account closures, billing reconciliations, inventory returns, and related account updates. Collaborate with Sales, Customer Support, and Billing teams to resolve inquiries, streamline transitions, improve care workflows, and minimize escalations across global markets. Ensure compliance with company policies, procedures, and industry regulations while maintaining accuracy and meeting deadlines.

Manages a hyperscale client relationship as the primary contact, communicates SLAs, coordinates internal teams, oversees asset processing and reconciliation, interprets MSAs and SOWs, manages vendors, supports project scoping, prepares QBRs, handles invoicing, and submits settlement reports. The role requires strong communication, organization, contract and financial understanding, data analysis, business software proficiency, and travel flexibility.

Drives enterprise new-business acquisition and strategic account growth across Mumbai and Bangalore. Manages the full B2B sales cycle, develops CXO relationships, sells SaaS and digital transformation solutions, collaborates with pre-sales and delivery teams, maintains CRM pipeline accuracy, responds to RFPs, and achieves revenue, retention, upsell, and customer satisfaction targets.

Drive new business acquisition and account expansion for digital transformation, records management, SaaS, and information management solutions. Manage the full sales cycle, build CXO-level relationships across regulated industries, negotiate complex deals, collaborate with internal teams, maintain Salesforce CRM forecasts, and achieve recurring revenue targets.

Provides expert Level 3 support for cloud-based enterprise applications, leading complex diagnostics, incident resolution, root cause analysis, system monitoring, and client communications. Collaborates with Engineering, DevOps, Product, and Sales to improve platform stability, scalability, onboarding, and service delivery. Ensures compliance with Incident, Problem, and Change Management processes while using automation, scripting, observability, and ticketing tools.

Provides expert Level 3 support for enterprise cloud applications, leading complex diagnostics, incident resolution, root cause analysis, system monitoring, and service delivery. Collaborates with Engineering, DevOps, Product, and Sales teams to improve platform stability, scalability, and client onboarding. Maintains compliance with Incident, Problem, and Change Management practices while supporting commercial and government customers.

Lead 24/7 data center network and security operations, monitor SIEM, troubleshoot firewalls, WAF, VPN, and L2/L3 routing, coordinate escalations with L2/L3 teams and vendors, perform audits and ITIL-aligned incident/problem/change management, and maintain SLAs and KPIs.

Provide 24x7 L1 monitoring and basic administration for datacenter and cloud servers (Linux/Windows). Troubleshoot incidents, perform user/access management, reboot/services, verify backups, maintain SOPs and tickets, escalate to L2, and support scheduled maintenance and reporting.

Lead and manage high-touch legacy-to-SaaS migrations, create customized value plans, accelerate user adoption, monitor migration health metrics, triage technical data-mapping and ingestion issues with engineering, and orchestrate clean handoffs to steady-state Customer Value teams while protecting recurring revenue.

Serve as the technical authority for warehouse and logistics technology: define architecture principles and roadmaps; lead WMS strategy (Manhattan Scale, SAP EWM); design and govern integrations (APIs, event-driven, EDI); oversee infrastructure, OT, and automation integrations (WCS/WES/ASRS, edge, Wi‑Fi); and partner on security, observability, disaster recovery, and resiliency for mission‑critical supply chain platforms.