Teams at Iron Mountain

Lead an AI-first transformation of procurement operations: assess Source-to-Pay maturity, design automation and LLM data governance, select and deploy S2P and CLM technologies, implement RPA/ML solutions, enable high-fidelity spend categorization and supplier compliance automation, and drive stakeholder integration and change management with IT and executive leadership.

Lead business analysis efforts to document and improve processes, translate requirements into technical specs, support testing and UAT, mentor junior analysts, and drive PMO continuous improvement to ensure successful project delivery and stakeholder alignment.

Manage and resolve customer service requests within SLAs, route and categorize cases, collaborate with onboarding/billing teams, maintain data accuracy, and monitor queues to prevent service breaches.