Teams at Kaleris

Lead multiple managed services teams to deliver SLAs across customers/regions. Oversee service quality, escalations, resource planning, AI-enabled analytics, performance management, and continuous improvement while driving customer satisfaction and operational efficiency.

The Customer Support Engineer will troubleshoot software applications, manage customer issues, and enhance the customer experience through effective communication and technical skills.

The Senior Customer Support Engineer is responsible for supporting software applications, managing customer cases, troubleshooting issues, and ensuring customer satisfaction through effective communication and technical guidance.