Jobs at Karomi Technology

Lead end-to-end platform implementation projects, managing scope, schedules, resources, risks, releases, deployments, migrations, documentation, and post-go-live monitoring. Oversee project teams of 10 or more, evaluate performance, delegate work, and maintain stakeholder communication. Collaborate with product development on client-requested features, review design and testing deliverables, manage UAT and production readiness, and ensure quality, customer satisfaction, and timely delivery across US and international projects.

Lead and mentor a high-performing full-stack engineering team while overseeing product development, task allocation, release management, and DevOps. Collaborate cross-functionally to deliver product enhancements, architect scalable cloud infrastructure, and support a growing multi-tenant user base. Guide product development involving computer vision and deep learning technologies, while contributing technical leadership, communication, vendor management, and strategic decision-making.

Leads and develops a technical support team, overseeing ticket operations, escalations, SLA performance, customer relationships, support metrics, documentation, product-release support, and continuous process improvement. Partners with Product, Engineering, QA, and Operations to resolve issues and improve customer satisfaction. Coaches team members, manages performance, analyzes recurring problems, and presents operational insights to leadership.

Provide onsite customer support across Mumbai, train and onboard users, improve artwork workflow and product adoption, maintain training schedules and customer records, track usage and issues, and escalate complex problems to internal teams. The role supports multiple customer accounts through a six-month consulting engagement, requiring weekday availability, occasional weekend work, customer-site travel, BYOD laptop use, and monthly invoicing.