Jobs at Karomi Technology

Own the end-to-end success journey for a SaaS product, managing strategic customer relationships, adoption, satisfaction, retention, and issue resolution. Analyze customer metrics, coordinate with Product and Engineering, support testing and releases, create enablement resources, conduct reviews and training, and provide actionable feedback. Lead and mentor a growing customer success team while aligning product value with enterprise customer outcomes.

Configure and implement products according to client requirements while managing project timelines, documentation, testing, and source control. Lead developers through technical guidance, training, code reviews, and best-practice enforcement. Communicate with customers on project progress, resolve defects, conduct impact analysis, and drive continuous improvement toward reduced QA issues.

Lead end-to-end platform implementation projects, including planning, resource allocation, risk management, quality reviews, deployments, migrations, and post-go-live monitoring. Manage project teams of 10 or more, delegate work, assess performance, and coordinate with customers, stakeholders, and product development teams. Ensure releases meet quality standards before UAT and production deployment while managing scope, change requests, documentation, and feature delivery.

Enhance, maintain, and support software systems by resolving defects, handling incidents and change requests, and providing Level 1 and Level 2 live issue support. Collaborate with clients, perform database and server migrations, create technical documentation and test plans, and configure new application instances. The role requires troubleshooting, application maintenance, SDLC knowledge, database skills, strong communication, and shift availability.

Lead end-to-end customer onboarding from kickoff through go-live, including requirements gathering, configuration, workflow setup, troubleshooting, training, and documentation. Serve as the primary customer contact, translate business processes into product solutions, coordinate with Product Development and QA, manage milestones and expectations, and provide demos, knowledge transfer, and escalation support.

Lead and mentor a high-performing full-stack engineering team while overseeing product development, task allocation, release management, and DevOps. Collaborate cross-functionally to deliver product enhancements, architect scalable cloud infrastructure, and support a growing multi-tenant user base. Guide product development involving computer vision and deep learning technologies, while contributing technical leadership, communication, vendor management, and strategic decision-making.

Leads and develops a technical support team, overseeing ticket operations, escalations, SLA performance, customer relationships, support metrics, documentation, product-release support, and continuous process improvement. Partners with Product, Engineering, QA, and Operations to resolve issues and improve customer satisfaction. Coaches team members, manages performance, analyzes recurring problems, and presents operational insights to leadership.

Provide onsite customer support across Mumbai, train and onboard users, improve artwork workflow and product adoption, maintain training schedules and customer records, track usage and issues, and escalate complex problems to internal teams. The role supports multiple customer accounts through a six-month consulting engagement, requiring weekday availability, occasional weekend work, customer-site travel, BYOD laptop use, and monthly invoicing.