Teams at Kintsugi AI, Inc.

Lead and mentor a Southeast Asia engineering team; ensure code quality and testing; drive project progress; define integrations strategy; design, build, and maintain third-party integrations; align engineering efforts with product and leadership.

Serve as first-line support via email and chat, troubleshoot and resolve customer issues, guide users through the SaaS platform, escalate complex technical problems, document interactions to identify trends, collaborate with product and onboarding to improve help docs and FAQs, and maintain high customer service standards for Southeast Asia customers.

Manage end-to-end lifecycle of multiple integrations: write PRDs, coordinate with partners, engineering, and design, guide API usage, present updates, and support go-to-market launches.