Teams at Lokal

Conducts quality audits of calls, chats, and video sessions; evaluates customer interactions against service standards; provides coaching and feedback; manages onboarding and refresher training; develops SOPs, learning materials, assessments, and certifications; analyzes quality and performance trends; and partners with Operations to improve customer experience and service delivery.

Conducts quality audits of astrologer calls, chats, and video sessions; evaluates interactions against service standards; provides coaching recommendations; manages onboarding and refresher training; develops SOPs, learning materials, assessments, and certification frameworks; analyzes quality and performance trends; and partners with Operations and Team Leads to address skill gaps and improve customer experience.

Conduct quality audits of calls, chats, video sessions, and customer interactions; evaluate service standards and SOP compliance; provide coaching and feedback; manage onboarding and refresher training; develop training materials, assessments, and certification programs; analyze quality and performance trends; and partner with Operations to implement corrective actions and improve customer experience.