Jobs at Miratech

Design and manage integrations for Amazon Connect, develop RESTful APIs, configure contact flows in AWS, and optimize DynamoDB schemas while collaborating with cross-functional teams.

Design, build, and maintain secure, high-performance backend systems and RESTful APIs in Python on AWS. Integrate Pindrop and contact center solutions (Amazon Connect), work with SQL/NoSQL databases, implement CI/CD, observability, and infrastructure-as-code (CloudFormation/Terraform), and support migrations from legacy contact center platforms.

Design and implement end-to-end observability solutions across applications, infrastructure, and cloud. Build dashboards, alerts, telemetry frameworks, automation, runbook/self-healing workflows, SLIs/SLOs, and AIOps-driven alerting to improve MTTD/MTTR. Integrate observability with CI/CD, cloud services, and ITSM while collaborating with engineering and operations to establish standards and readiness practices.

Design, develop, and deploy chatbots and voice bots using Dialogflow CX and other conversational AI platforms. Build backend integrations in Python, leverage NLP/LLM/ML (TTS/STT/SSML), create custom components, debug distributed systems, and collaborate with cross-functional teams to deliver scalable conversational solutions.

Design, provision, and maintain scalable AWS infrastructure (EKS/ECS); build and optimize CI/CD pipelines with GitLab CI and Azure DevOps; implement IaC with Terraform and Ansible; develop automation tooling in Python/Java/Golang; monitor and troubleshoot platform reliability; collaborate with .NET teams to streamline cloud deployments.

Build, modernize, and operate highly available, scalable Java microservices on Google Cloud. Integrate AI-driven workflows and LLM-based features, design event-driven architectures, and collaborate across product, QA, DevOps, and PM to deliver reliable SaaS platform features.

The NICE CX-One Developer will manage IVR enhancements, design call flows, support NICE CXOne solutions, and collaborate with teams on API integration in contact center environments.

Design, develop, and deploy cloud-native chatbots and voice bots using Dialogflow CX and Google CCAI. Build LLM-powered playbooks, integrate backend APIs and databases, apply NLP/ML techniques (TTS/STT/SSML), troubleshoot distributed systems, and collaborate with cross-functional teams to deliver scalable conversational AI solutions.

Internship role on Miratech's recruiting team focused on sourcing passive and active candidates globally via LinkedIn, web searches, and ATS. Maintain talent pipelines, track recruiting data, and produce regular reports while representing employer brand.