Jobs at Miratech

Maintain, optimize, and troubleshoot large-scale datacenter IP networks (Cisco Nexus). Collaborate with architects and customers, execute network changes, improve operations via projects and automation, document runbooks/diagrams, and support security, load balancing, routing, and VPN connectivity.

Design, deploy, and manage scalable Amazon Connect environments across Dev/Staging/Production. Build and maintain Terraform-based IaC modules and integrate Terraform Enterprise with CI/CD pipelines. Use AWS services (Lambda, S3, EventBridge, Data Bridges) to support deployments, monitor infrastructure, troubleshoot issues, and collaborate with cross-functional teams to ensure secure, reliable cloud solutions.

Build, modernize, and operate highly available, scalable Java microservices on Google Cloud. Integrate AI-driven workflows and LLM-based features, design event-driven architectures, and collaborate across product, QA, DevOps, and PM to deliver reliable SaaS platform features.

Provide L3 production support for NICE CXone contact center environments. Monitor platform health, resolve incidents and outages, perform RCAs, support ACD/IVR/routing/agent desktop/digital channels, troubleshoot APIs/telephony/CRM/cloud integrations, support deployments, create operational documentation, and drive automation and improvements.

The NICE CX-One Developer will manage IVR enhancements, design call flows, support NICE CXOne solutions, and collaborate with teams on API integration in contact center environments.

Design, build, and maintain secure, high-performance backend systems and RESTful APIs in Python on AWS. Integrate Pindrop and contact center solutions (Amazon Connect), work with SQL/NoSQL databases, implement CI/CD, observability, and infrastructure-as-code (CloudFormation/Terraform), and support migrations from legacy contact center platforms.