Teams at Miratech

Build, modernize, and operate highly available, scalable Java microservices on Google Cloud. Integrate AI-driven workflows and LLM-based features, design event-driven architectures, and collaborate across product, QA, DevOps, and PM to deliver reliable SaaS platform features.

Provide L3 production support for NICE CXone contact center environments. Monitor platform health, resolve incidents and outages, perform RCAs, support ACD/IVR/routing/agent desktop/digital channels, troubleshoot APIs/telephony/CRM/cloud integrations, support deployments, create operational documentation, and drive automation and improvements.

Design, deploy, and manage scalable AWS infrastructure for Amazon Connect across development, staging, and production environments. Build reusable Terraform Enterprise modules and CI/CD pipelines using tools such as Jenkins and GitHub Actions. Monitor performance, troubleshoot deployment issues, and collaborate with cross-functional teams to deliver secure, scalable, reliable cloud solutions.