Teams at Nokia

Provides advanced technical support for enterprise telecom customers using 4G/5G cloud solutions. Responsibilities include handling complex tickets, analyzing performance and logs, troubleshooting Radio, Core, networking, and Linux issues, coordinating with R&D and product teams, conducting preventive analysis, documenting issues, and supporting round-the-clock managed services.

Provides technical support for enterprise telecom customers using cloud solutions, 4G/5G call-flow analysis, Nokia Core and Radio platforms, Linux, and networking technologies. Responsibilities include handling tickets, troubleshooting critical network issues, collecting logs, analyzing performance, coordinating with R&D and product teams, conducting preventive analysis, documenting issues, and supporting managed services around the clock.

Leads Central Delivery Care for core networks across markets, overseeing service delivery models, SLAs, escalations, critical incidents, financial targets, automation, and continuous improvement. Builds strategic relationships with R&D, product lifecycle, and market services teams; provides executive updates; develops talent; and drives serviceability, customer experience, and measurable business outcomes.