Teams at Optum

Provides 24/7 application and data-feed support for centrally hosted pharmacy software. Monitors systems, investigates and resolves technical issues, troubleshoots software, network, database, and data problems, and escalates complex incidents. Collaborates with developers, DBAs, QA, and support teams; documents knowledge; conducts training; coaches team members; and supports customer escalations and projects.

Leads software and AI/ML engineering strategy, architecture, delivery, and organizational development. Manages multi-team engineering organizations, roadmaps, budgets, hiring, and leadership development while overseeing cloud-native services, APIs, machine learning, generative AI, RAG, AI agents, MLOps, LLMOps, responsible AI, security, reliability, and production operations. Partners with product, data, security, and business leaders to deliver measurable outcomes and accelerate modernization.

Leads the architecture, development, and production delivery of AI/ML capabilities in enterprise healthcare applications. Builds ML and generative AI solutions, RAG systems, model-serving APIs, MLOps workflows, distributed cloud services, and CI/CD pipelines. Ensures responsible AI, security, privacy, reliability, monitoring, and operational readiness. Influences architecture across teams, mentors engineers, documents technical decisions, and delivers reusable production components.