Jobs at Pearson

Manage and govern an outsourced IT support provider to ensure SLA compliance, optimize ITSM processes, oversee incident triage/escalation, analyze support metrics, maintain knowledge base, drive ServiceNow service catalog automations, conduct quality audits, and communicate performance and improvements to stakeholders.

Administer and support Oracle database, middleware, and ERP-related applications across production and non-production environments. Deploy code, troubleshoot performance and functionality, respond to outages, apply patches, monitor availability, and advise on application design and architecture to support ERP systems.

Design, develop, test, and deploy scalable Salesforce solutions using Apex, LWC/Aura, Flows, and integrations. Implement and maintain Agentforce/AI-driven agents, ensure data security and performance, support releases and CI/CD, collaborate with admins, QA, architects, and business analysts, and document technical designs.

Design, develop, and implement scalable Salesforce solutions with emphasis on Agentforce and AI-driven automation. Build Apex, LWC, Flows, and integrations (REST/SOAP), ensure data quality and security, optimize AI agent behavior, and support deployment via CI/CD and Salesforce DX while monitoring and improving agent performance.

Lead design, development, and delivery of scalable Salesforce solutions using Apex, LWC, Flows, integrations, and Data Cloud. Architect Agentforce AI agents and integrate AI with platform features. Ensure performance, security, governance, CI/CD, mentor engineers, and collaborate with data and business teams to enable real-time activation and data-driven automation.

Design, build, and scale cloud-native, microservices-based web applications across frontend and backend. Own architecture, implement performant responsive UIs, REST APIs, CI/CD and TDD, integrate AI/LLM services, troubleshoot production issues, mentor engineers, and collaborate with cross-functional teams in an Agile environment.

Lead design and delivery of scalable Salesforce solutions using Apex, LWC, Flows, and integrations. Architect Agentforce-driven AI agents, implement Data Cloud ingestion and activation, enforce governance, mentor engineers, support CI/CD, and optimize performance and security across enterprise Salesforce implementations.

Senior Agile delivery leader managing end-to-end implementation of contact center and CRM solutions across AWS Connect, Five9, and Salesforce. Owns sprint execution, cross-team orchestration, release planning, risk mitigation, vendor coordination, and delivery KPIs to ensure scalable, secure, and business-aligned CX outcomes.

Provide L2/L3 production support and enhancements for Oracle EBS and Fusion SCM environments. Build and maintain PL/SQL, interfaces, concurrent programs and reports; troubleshoot end-to-end order-to-cash and supply chain flows; integrate with 3PLs; support upgrades, rollouts, monitoring, automation, audit controls, and hybrid EBS-Cloud coexistence.

Lead and execute manual and automated testing (REST API and web) using RestAssured and Selenium. Create test plans, scripts, and automation; perform backend data validation; track results in test management tools; mentor and lead teams; identify and implement process and tooling improvements; collaborate with Dev/PM/Product; report defects and testing progress.

Lead and execute manual and automated testing for web and API products. Design test plans, write scripts, perform backend validation, track results in test tools, mentor teams, and implement automation using tools like RestAssured and Selenium.

Build and maintain scalable ETL/ELT pipelines, design dimensional data models and data marts, ensure data quality and governance, optimize SQL and pipelines for performance/cost, and collaborate with stakeholders to deliver curated datasets for reporting, analytics, and AI initiatives.

Perform ETL and data warehouse testing, write complex SQL for validation, execute data reconciliation, develop Python automation for data validation, maintain QA documentation, log and triage defects, and support UAT and production data verification on GCP/BigQuery.

Ensure reliability, scalability, and performance of the enterprise data platform. Automate IaC, CI/CD, and deployments; manage observability, governance, FinOps, and incident response; collaborate with engineering and analytics teams to improve platform reliability and developer experience.

Partner with managers and global HRBPs to deliver end-to-end HR support: drive performance, engagement, talent processes, employee relations, HRIS/data analysis, and local people and culture initiatives. Resolve complex cases, provide trusted guidance, and execute HR transactions accurately to improve employee experience and business outcomes.

Define and govern enterprise data architecture for transformation platforms. Lead operational data modelling, integration and event-driven distribution, enforce standards, review supplier and team designs, ensure resilient messaging patterns, and maintain compliance with data governance and residency requirements.

Lead pedagogical vision for K12 English Language Learning products in India. Translate market insight into product concepts and briefs, define prototypes and scope, guide delivery teams, align stakeholders, provide pedagogical sign-off, and feed learnings into future product development.

Engage enterprise customers to understand challenges, develop and present customized solution proposals, lead strategic workshops, collaborate with sales/product teams, ensure implementation and measurable business value, and support customers through the solution lifecycle.

Lead commercial product strategy for English Language Learning K12 solutions in India. Translate market insights into value propositions and business cases, align stakeholders (Content, Sales, Marketing, Finance), define prototypes and scope, set delivery milestones, provide commercial guidance during development, and feed performance learnings into future product development to ensure timely, scalable, classroom-ready products.

Perform structured QA reviews of content using test plans; conduct WCAG accessibility reviews; document findings in Jira; validate usability and formatting; maintain test plans and QA materials; collaborate with internal testers and offshore vendors; troubleshoot simple issues and escalate complex defects; support continuous improvement to meet Pearson quality standards.