Teams at Pearson

Design, build, and scale cloud-native, microservices-based web applications across frontend and backend. Own architecture, implement performant responsive UIs, REST APIs, CI/CD and TDD, integrate AI/LLM services, troubleshoot production issues, mentor engineers, and collaborate with cross-functional teams in an Agile environment.

Manage and govern an outsourced IT support provider to ensure SLA compliance, optimize ITSM processes, oversee incident triage/escalation, analyze support metrics, maintain knowledge base, drive ServiceNow service catalog automations, conduct quality audits, and communicate performance and improvements to stakeholders.

Lead design and delivery of scalable Salesforce solutions using Apex, LWC, Flows, and integrations. Architect Agentforce-driven AI agents, implement Data Cloud ingestion and activation, enforce governance, mentor engineers, support CI/CD, and optimize performance and security across enterprise Salesforce implementations.