Teams at Porch Group

Handle and investigate customer claims for moving-related services: collect evidence, determine resolutions (repair/replacement/reimbursement), communicate with customers and Move Service Providers, process compensation, keep accurate claim records, escalate complex cases, report trends, and support team projects and training.

Outbound-focused Sales Executive responsible for high-volume cold calling, sourcing and qualifying leads via LinkedIn/Google/Yelp, managing a self-sourced pipeline, presenting advertising solutions, scheduling appointments, and tracking activity in CRM to meet revenue and activity targets while operating aligned with US Central Time.

Design, implement, and manage enterprise IT infrastructure and cloud environments (Azure). Lead migrations and projects, troubleshoot complex systems, build automation with PowerShell/Bash and agentic AI, enforce security and compliance (NIST, CIS, SOX, PCI), mentor IT staff, and maintain disaster recovery and documentation. Work includes supporting US business hours overlap and after-hours incident response.