Teams at Poshmark

Reviews user accounts for money laundering, fraud, identity, and sanctions risks. Applies AML, KYC, and OFAC policies; maintains accurate case documentation, reporting, and service-level queue performance. Communicates high-risk findings to leadership, supports quality customer communications, collaborates with teammates, and protects the platform community. The role progresses toward reviewing low- and medium-risk accounts and becoming an AML subject matter expert.

This is an incomplete draft job posting for Poshmark. It provides company background but does not identify the team, role purpose, responsibilities, qualifications, technologies, compensation, location, or travel requirements.

Provides frontline support to marketplace users through email, messenger, social channels, and live chat. Resolves order, account, shipping, payment, listing, and product questions; troubleshoots issues; triages and escalates cases; de-escalates frustrated customers; and maintains service-quality and productivity goals. The role requires managing multiple concurrent chats, navigating CRM and knowledge-base tools, personalizing responses, and contributing to mentorship and process improvements.