Teams at Poshmark

Provides frontline support to marketplace users through email, messenger, social channels, and live chat. Resolves order, account, shipping, payment, listing, and product questions; troubleshoots issues; triages and escalates cases; de-escalates frustrated customers; and maintains service-quality and productivity goals. The role requires managing multiple concurrent chats, navigating CRM and knowledge-base tools, personalizing responses, and contributing to mentorship and process improvements.

Design, build, deploy, and monitor ML models at scale. Collaborate with DS, QA, infra, and engineering teams to productionize and maintain ML services, optimize production code, and evolve solutions using modern ML practices.

Lead administration and optimization of Workday HCM, build workforce analytics and dashboards, support integrations and data governance, improve data quality, and partner with HR, IT, Finance, and business leaders to deliver actionable people insights and scalable HR technology solutions.