Teams at Poshmark

This is an incomplete draft job posting for Poshmark. It provides company background but does not identify the team, role purpose, responsibilities, qualifications, technologies, compensation, location, or travel requirements.

Provides frontline support to marketplace users through email, messenger, social channels, and live chat. Resolves order, account, shipping, payment, listing, and product questions; troubleshoots issues; triages and escalates cases; de-escalates frustrated customers; and maintains service-quality and productivity goals. The role requires managing multiple concurrent chats, navigating CRM and knowledge-base tools, personalizing responses, and contributing to mentorship and process improvements.

Design, build, deploy, and monitor ML models at scale. Collaborate with DS, QA, infra, and engineering teams to productionize and maintain ML services, optimize production code, and evolve solutions using modern ML practices.