Teams at Presidio

Manage and support customer mobile device environments through NinjaOne MDM across iOS, Android, and Windows. Responsibilities include device enrollment, policy and compliance administration, application deployment, lifecycle management, troubleshooting, ServiceNow ticket ownership, customer communication, documentation, escalation, process improvement, and on-call support. The role requires strong MDM expertise, endpoint security knowledge, troubleshooting ability, and experience in SLA-driven IT operations.

Administer and maintain the ServiceNow platform across enterprise environments. Configure ITSM modules, workflows, scripts, ACLs, integrations, dashboards, and performance analytics. Execute upgrades and patches, troubleshoot platform and integration issues, conduct health checks and audits, and maintain governance documentation. Collaborate with engineering and service delivery teams to implement scalable configurations and improve service management operations.

Designs, implements, tests, and supports enterprise networking and network security solutions across campus, data center, cloud, hybrid, and lab environments. Responsibilities include routing and switching, SDN, firewalls, VPNs, segmentation, troubleshooting, lifecycle upgrades, technical documentation, customer and vendor coordination, project workstream leadership, mentoring engineers, and improving standards, automation, and operational readiness.