Jobs at SBI Card

Conduct video-based KYC verification for prospective and existing customers, ensuring accurate decisioning, regulatory compliance, documentation, productivity, and turnaround targets. Manage case inventory, referrals, escalations, and stakeholder communications while identifying process gaps and improvement opportunities. Maintain accurate system updates, support policy and process changes, and minimize customer complaints through timely, detail-oriented execution.

Conduct Video KYC verification for prospective and existing customers through video calls, following defined SOPs, regulatory requirements, and KYC document standards. Review and decision cases accurately, maintain productivity and turnaround targets, manage ageing inventory, respond to escalations and referrals, update systems, and identify process gaps and improvement opportunities. The role also requires coordination with sales teams and internal stakeholders while minimizing customer complaints.

Conduct Video KYC verification for prospective and existing customers, accurately review and decision cases, maintain policy and regulatory compliance, update systems, meet productivity and turnaround targets, manage referrals and escalations, respond to stakeholder queries, and identify process gaps and improvement opportunities.

Handle inbound and outbound customer service interactions for credit card holders, resolving requests, complaints, and queries within service-level agreements. Meet targets for response time, productivity, retention, cross-selling, first-call resolution, call quality, customer satisfaction, and process adherence. Identify process gaps, escalate issues, maintain resolution turnaround times, document procedures, ensure compliance, and contribute to process improvement through RPA.

Review and decide on fraud alerts for applications and transactions; communicate with customers to investigate cases; block/unblock cards; report fraud patterns to analytics; ensure KYC and transaction monitoring compliance; follow SOPs and meet productivity, accuracy, and false-positive targets while improving processes.