Jobs at SBI Card

Manage daily contact center operations across voice, email, and chat channels. Lead customer service teams to achieve service levels, revenue, retention, quality, productivity, compliance, and customer satisfaction targets. Resolve escalations, validate approval levels, improve processes, coordinate with internal stakeholders, maintain error and escalation controls, publish performance reports, and drive process improvements through RPA.

Conduct Video KYC verification for prospective and existing customers, accurately review and decision cases, maintain regulatory and policy compliance, update systems, meet productivity and turnaround targets, manage escalations and referrals, respond to stakeholder queries, and identify process gaps and improvement opportunities.

Conduct video KYC verification for customers, review and decision cases according to policies, maintain accurate records, meet productivity and turnaround targets, manage referrals and escalations, and identify process gaps and improvement opportunities. The role requires customer communication, regulatory adherence, detailed documentation, and support for process changes and automation initiatives.

Conduct Video KYC verification for prospective and existing customers through video calls, following defined policies, SOPs, and regulatory requirements. Review and decision cases accurately, maintain productivity and turnaround targets, update systems, manage aging inventory, handle referrals and escalations, and respond to stakeholder queries. Identify process gaps, support policy and system changes, minimize complaints, and recommend automation or process improvement opportunities.

Handle inbound and outbound credit card customer interactions, resolving service requests, complaints, and queries within agreed SLAs. Meet targets for response time, productivity, retention, cross-selling, first-call resolution, call quality, and customer satisfaction. Identify process gaps, maintain resolution timelines, document processes, ensure compliance, and provide inputs for process improvement and RPA initiatives.

Handle inbound and outbound credit card customer interactions, resolving service requests, complaints, and queries within agreed SLAs. Meet targets for response time, productivity, cross-selling, retention, first-call resolution, call quality, and customer satisfaction. Identify process gaps, maintain resolution timelines, document processes, follow compliance requirements, and support process improvements through RPA.

Handle inbound and outbound credit card customer calls, resolving service requests, complaints, and queries within service-level agreements. Meet targets for response time, productivity, cross-selling, retention, first-call resolution, quality, customer satisfaction, and process adherence. Identify process gaps, escalate recurring issues, maintain resolution turnaround times, document processes, ensure compliance, and support process improvements through RPA.

Handle inbound and outbound credit card customer interactions, resolving service requests, complaints, and queries within agreed SLAs. Responsibilities include meeting targets for response time, productivity, cross-selling, retention, first-call resolution, call quality, and customer satisfaction. The role also requires identifying process gaps, maintaining resolution turnaround times, documenting processes, adhering to compliance requirements, and contributing to process improvement through RPA.

Leads end-to-end middleware technology projects, overseeing timelines, quality, stakeholders, vendors, and solution delivery. Designs scalable integration architectures using SOA, Oracle Service Bus, web services, Java, Spring Boot microservices, APIs, Oracle FMW, and Apigee. Establishes IT delivery processes, manages risks and blockers, communicates with executives and business users, and identifies opportunities to improve integration strategy and efficiency.