Teams at SBI Card

Manage daily contact center operations across voice, email, and chat channels. Lead customer service teams to achieve service levels, revenue, retention, quality, productivity, compliance, and customer satisfaction targets. Resolve escalations, validate approval levels, improve processes, coordinate with internal stakeholders, maintain error and escalation controls, publish performance reports, and drive process improvements through RPA.

Conduct Video KYC verification for prospective and existing customers, accurately review and decision cases, maintain regulatory and policy compliance, update systems, meet productivity and turnaround targets, manage escalations and referrals, respond to stakeholder queries, and identify process gaps and improvement opportunities.

Conduct video KYC verification for customers, review and decision cases according to policies, maintain accurate records, meet productivity and turnaround targets, manage referrals and escalations, and identify process gaps and improvement opportunities. The role requires customer communication, regulatory adherence, detailed documentation, and support for process changes and automation initiatives.