Teams at SBI Card

Conduct video-based KYC verification for prospective and existing customers, ensuring accurate decisioning, regulatory compliance, documentation, productivity, and turnaround targets. Manage case inventory, referrals, escalations, and stakeholder communications while identifying process gaps and improvement opportunities. Maintain accurate system updates, support policy and process changes, and minimize customer complaints through timely, detail-oriented execution.

Conduct Video KYC verification for prospective and existing customers through video calls, following defined SOPs, regulatory requirements, and KYC document standards. Review and decision cases accurately, maintain productivity and turnaround targets, manage ageing inventory, respond to escalations and referrals, update systems, and identify process gaps and improvement opportunities. The role also requires coordination with sales teams and internal stakeholders while minimizing customer complaints.

Conduct Video KYC verification for prospective and existing customers, accurately review and decision cases, maintain policy and regulatory compliance, update systems, meet productivity and turnaround targets, manage referrals and escalations, respond to stakeholder queries, and identify process gaps and improvement opportunities.