Teams at SBI Card

Review and decide on fraud alerts for card applications and transactions, communicate with customers, document cases, report fraud patterns to analytics, ensure KYC and transaction-monitoring compliance, and follow SOPs to optimize decision accuracy and process adherence.

Investigate and decide on fraud alerts for applications and transactions, communicate with customers, document case facts, report fraud patterns to analytics, ensure KYC and regulatory compliance, and meet productivity and accuracy KPIs while minimizing false positives.