Jobs at Sectigo

The Technical Support Specialist assists customers by troubleshooting technical issues, managing escalated problems, and ensuring timely resolution, while enhancing customer satisfaction.

The Technical Support Engineer I handles customer issues, troubleshoots technical problems, provides support via various communication methods, manages multiple tasks, and contributes to process documentation.

Provide first-line technical support for Sectigo's clients, troubleshoot networking issues, and document solutions while ensuring excellent customer service.

The Certificate Support Associate provides customer service by handling inquiries via phone, email, and live chat, resolving issues, and enhancing customer satisfaction. This role also involves documenting interactions and collaborating with internal teams to ensure timely solutions.

The Junior Enterprise Onboarding Engineer will support onboarding enterprise customers onto Sectigo's PKI and CLM platforms, provide technical guidance, execute onboarding tasks, and collaborate with cross-functional teams.

The Retention & Refunds Analyst processes refund requests, ensures compliance with policies, conducts eligibility reviews, and maintains accurate documentation in Salesforce and operational controls.