Jobs at Sectigo

Supports day-to-day Salesforce administration, user access, troubleshooting, configuration, reporting, dashboards, data quality, declarative automation, Sales Cloud, Service Cloud, and CPQ activities. Assists with testing, deployments, sandbox management, user acceptance testing, documentation, training, and release processes while collaborating with business analysts, administrators, developers, and global stakeholders.

Own demand-generation campaign execution by building Salesloft sequences, loading target lists, deploying rep cadences, monitoring adoption, and producing activity, coverage, and compliance reporting. Use AI tools to connect intent, account, content, and sequencing data while improving operational efficiency. Maintain scalable workflows and documentation, coordinate multiple pods across time zones, and support predictable outbound pipeline delivery.

Create motion graphics, videos, animated explainers, and static marketing assets for B2B cybersecurity and digital-trust campaigns. Collaborate with brand, demand generation, product marketing, web, and events teams to develop on-brand creative for digital channels, events, social media, webinars, and sales enablement. Manage multiple projects, maintain creative assets, adapt content across formats, and use performance data and feedback to improve results.

Provides technical support to customers and sales teams by researching, diagnosing, troubleshooting, and resolving issues through phone, email, and chat. Owns escalations, manages multiple cases against SLAs, documents incidents, contributes to the knowledge base, and maintains clear customer communications. Requires familiarity with networks, DNS, Active Directory, operating systems, web technologies, APIs, web servers, and SSL/TLS concepts. This is a full-time, in-office role in Chennai with rotational shifts, weekend or holiday coverage, and after-hours pager responsibilities.

Manage and improve Sectigo’s Salesforce environment supporting 300+ users globally. Responsibilities include Salesforce and CPQ administration, configuration, integrations, data governance, security, troubleshooting, reporting, audits, process improvement, UAT, documentation, training, and user adoption. The role collaborates with sales, marketing, support, product, legal, and finance teams while supporting CPQ implementations, price books, workflows, and quote processes.

Provide advanced escalation support for Sectigo customers: diagnose, troubleshoot, and resolve SSL/TLS and certificate lifecycle issues. Handle escalated tickets via phone, email, or chat, use ticketing systems, update knowledge base, coordinate internal escalations, and ensure customer satisfaction. Work onsite in Chennai with shift and after-hours pager responsibilities.

Provides operational and administrative support to Global Accounts Receivable and Collections by coordinating customer onboarding, purchase orders, vendor registrations, compliance documentation, payment readiness, and collections handoffs. Maintains trackers, customer documentation, vendor portals, standard operating procedures, and operational metrics. Coordinates with Billing, Sales, Legal, Tax, and Collections teams, resolves administrative blockers, follows up on outstanding requirements, and recommends process improvements to reduce payment delays.

Hands-on senior security engineer to deploy, configure, and operate enterprise and cloud security platforms (Palo Alto focus). Support SASE/Zero Trust, SOC monitoring, incident response, integrations (SIEM, CASB, MDR), cloud security, automation, and on-call 24x7 operations while maintaining documentation and compliance alignment.

Provide first-line technical support for Sectigo's clients, troubleshoot networking issues, and document solutions while ensuring excellent customer service.

Perform advanced penetration tests across web, API, mobile, network, and cloud environments; identify, exploit, validate vulnerabilities; produce detailed reports with remediation recommendations; collaborate with engineering to validate fixes; support incident response and after-hours testing; maintain alignment with industry standards and emerging threats.

The Technical Support Engineer I handles customer issues, troubleshoots technical problems, provides support via various communication methods, manages multiple tasks, and contributes to process documentation.

Generate and distribute invoices, reconcile accounts, analyze billing trends, resolve customer queries, process adjustments, support sales and month-end close, provide audit information, and recommend process improvements while performing high-volume, accurate data entry.