Jobs at Sectigo

Provides operational and administrative support to Global Accounts Receivable and Collections by coordinating customer onboarding, purchase orders, vendor registrations, compliance documentation, payment readiness, and collections handoffs. Maintains trackers, customer documentation, vendor portals, standard operating procedures, and operational metrics. Coordinates with Billing, Sales, Legal, Tax, and Collections teams, resolves administrative blockers, follows up on outstanding requirements, and recommends process improvements to reduce payment delays.

Hands-on senior security engineer to deploy, configure, and operate enterprise and cloud security platforms (Palo Alto focus). Support SASE/Zero Trust, SOC monitoring, incident response, integrations (SIEM, CASB, MDR), cloud security, automation, and on-call 24x7 operations while maintaining documentation and compliance alignment.

Provide first-line technical support for Sectigo's clients, troubleshoot networking issues, and document solutions while ensuring excellent customer service.

Perform advanced penetration tests across web, API, mobile, network, and cloud environments; identify, exploit, validate vulnerabilities; produce detailed reports with remediation recommendations; collaborate with engineering to validate fixes; support incident response and after-hours testing; maintain alignment with industry standards and emerging threats.

The Technical Support Engineer I handles customer issues, troubleshoots technical problems, provides support via various communication methods, manages multiple tasks, and contributes to process documentation.

Support global revenue operations with Salesforce helpdesk ticketing, data hygiene, opportunity management, ad-hoc reporting, documentation maintenance, and cross-training to improve processes and meet SLAs for renewals and enterprise sales domains.

Build and manage high-volume quotes in Salesforce CPQ, route and track CPQ approvals, process deal registrations, maintain quote data accuracy, partner with global sales to meet SLAs, document scenarios for the CoE knowledge base, and support renewals and forecasting efforts.

Generate and distribute invoices, reconcile accounts, analyze billing trends, resolve customer queries, process adjustments, support sales and month-end close, provide audit information, and recommend process improvements while performing high-volume, accurate data entry.

Backend-leaning senior full-stack engineer to design, implement, test, and operate features across backend, frontend, APIs, and databases. Lead service decomposition from Perl monolith into bounded services, improve CI/CD, observability, and operational tooling, and uphold TDD, security-by-default, and strong engineering practices.

Provide advanced escalation support for Sectigo customers: diagnose, troubleshoot, and resolve SSL/TLS and certificate lifecycle issues. Handle escalated tickets via phone, email, or chat, use ticketing systems, update knowledge base, coordinate internal escalations, and ensure customer satisfaction. Work onsite in Chennai with shift and after-hours pager responsibilities.