Jobs at Sectigo

Backend-leaning senior full-stack engineer to design, implement, test, and operate features across backend, frontend, APIs, and databases. Lead service decomposition from Perl monolith into bounded services, improve CI/CD, observability, and operational tooling, and uphold TDD, security-by-default, and strong engineering practices.

Provide advanced escalation support for Sectigo customers: diagnose, troubleshoot, and resolve SSL/TLS and certificate lifecycle issues. Handle escalated tickets via phone, email, or chat, use ticketing systems, update knowledge base, coordinate internal escalations, and ensure customer satisfaction. Work onsite in Chennai with shift and after-hours pager responsibilities.

Support Revenue Operations Center of Excellence by resolving Salesforce helpdesk tickets, maintaining SFDC data hygiene, building ad hoc reports, preparing forecast data packages, keeping process documentation current, and supporting high-volume renewal and opportunity management tasks.

Manage high-volume renewal operations: identify upcoming renewals, validate customer data, create and maintain renewal opportunities in Salesforce, support pipeline hygiene and forecasting, execute renewal campaigns, prepare data for forecast reviews, and contribute to analytics and process improvements.

The Technical Support Specialist assists customers by troubleshooting technical issues, managing escalated problems, and ensuring timely resolution, while enhancing customer satisfaction.

Provide first-line technical support for Sectigo's clients, troubleshoot networking issues, and document solutions while ensuring excellent customer service.

Perform advanced penetration tests across web, API, mobile, network, and cloud environments; identify, exploit, validate vulnerabilities; produce detailed reports with remediation recommendations; collaborate with engineering to validate fixes; support incident response and after-hours testing; maintain alignment with industry standards and emerging threats.

The Retention & Refunds Analyst processes refund requests, ensures compliance with policies, conducts eligibility reviews, and maintains accurate documentation in Salesforce and operational controls.

Provide inbound/outbound customer support via phone, email, and live chat; triage and resolve product, account, and technical inquiries; document cases in internal systems; escalate complex issues; collaborate with internal teams to meet SLAs and improve processes. Full-time in-office role in Chennai with shift work.

The Technical Support Engineer I handles customer issues, troubleshoots technical problems, provides support via various communication methods, manages multiple tasks, and contributes to process documentation.

Generate and distribute invoices, reconcile accounts, analyze billing trends, resolve customer queries, process adjustments, support sales and month-end close, provide audit information, and recommend process improvements while performing high-volume, accurate data entry.

Lead and manage an India-based Salesforce CRM team to deliver scalable Salesforce solutions. Provide technical leadership, translate business needs into CRM designs, oversee platform maintenance and integrations, drive best practices, monitor performance, deliver training, and align with global stakeholders to support growth and operational efficiency.