Jobs at Sectigo

Leads the creation of Sectigo’s integration engineering organization in Chennai. Responsibilities include hiring and developing engineers, managing consultants and contractors, owning ServiceNow and PSA marketplace integrations, defining API and architectural patterns, and establishing scalable integration processes. The role requires daily use of AI-assisted engineering tools, collaboration with platform and product leadership, compliance with security standards, and overlap with U.S. working hours.

Provides advanced technical support for Sectigo customers, handling escalated Tier 1 issues through diagnosis, troubleshooting, resolution, and follow-up. Supports customers by phone, email, and chat; documents issues; manages multiple cases; escalates unresolved problems; contributes to the knowledge base; and collaborates with sales and internal teams. The role requires expertise in SSL/TLS, certificates, networking, operating systems, server troubleshooting, and information security products.

Performs revenue accounting across multiple entities and currencies, including billing validation, deferred revenue schedules, reconciliations, journal entries, variance analysis, and monthly close support. Reviews contracts and transactions under ASC 606 and U.S. GAAP, collaborates with cross-functional and international teams, investigates discrepancies, and improves accounting processes and reporting workflows.

Supports day-to-day Salesforce administration, user access, troubleshooting, configuration, reporting, dashboards, data quality, declarative automation, Sales Cloud, Service Cloud, and CPQ activities. Assists with testing, deployments, sandbox management, user acceptance testing, documentation, training, and release processes while collaborating with business analysts, administrators, developers, and global stakeholders.

Own demand-generation campaign execution by building Salesloft sequences, loading target lists, deploying rep cadences, monitoring adoption, and producing activity, coverage, and compliance reporting. Use AI tools to connect intent, account, content, and sequencing data while improving operational efficiency. Maintain scalable workflows and documentation, coordinate multiple pods across time zones, and support predictable outbound pipeline delivery.

Create motion graphics, videos, animated explainers, and static marketing assets for B2B cybersecurity and digital-trust campaigns. Collaborate with brand, demand generation, product marketing, web, and events teams to develop on-brand creative for digital channels, events, social media, webinars, and sales enablement. Manage multiple projects, maintain creative assets, adapt content across formats, and use performance data and feedback to improve results.

Provides technical support to customers and sales teams by researching, diagnosing, troubleshooting, and resolving issues through phone, email, and chat. Owns escalations, manages multiple cases against SLAs, documents incidents, contributes to the knowledge base, and maintains clear customer communications. Requires familiarity with networks, DNS, Active Directory, operating systems, web technologies, APIs, web servers, and SSL/TLS concepts. This is a full-time, in-office role in Chennai with rotational shifts, weekend or holiday coverage, and after-hours pager responsibilities.

Manage and improve Sectigo’s Salesforce environment supporting 300+ users globally. Responsibilities include Salesforce and CPQ administration, configuration, integrations, data governance, security, troubleshooting, reporting, audits, process improvement, UAT, documentation, training, and user adoption. The role collaborates with sales, marketing, support, product, legal, and finance teams while supporting CPQ implementations, price books, workflows, and quote processes.

Provides operational and administrative support to Global Accounts Receivable and Collections by coordinating customer onboarding, purchase orders, vendor registrations, compliance documentation, payment readiness, and collections handoffs. Maintains trackers, customer documentation, vendor portals, standard operating procedures, and operational metrics. Coordinates with Billing, Sales, Legal, Tax, and Collections teams, resolves administrative blockers, follows up on outstanding requirements, and recommends process improvements to reduce payment delays.

Hands-on senior security engineer to deploy, configure, and operate enterprise and cloud security platforms (Palo Alto focus). Support SASE/Zero Trust, SOC monitoring, incident response, integrations (SIEM, CASB, MDR), cloud security, automation, and on-call 24x7 operations while maintaining documentation and compliance alignment.

Perform advanced penetration tests across web, API, mobile, network, and cloud environments; identify, exploit, validate vulnerabilities; produce detailed reports with remediation recommendations; collaborate with engineering to validate fixes; support incident response and after-hours testing; maintain alignment with industry standards and emerging threats.

The Technical Support Engineer I handles customer issues, troubleshoots technical problems, provides support via various communication methods, manages multiple tasks, and contributes to process documentation.