Jobs at Sectigo

Lead and manage an India-based Salesforce CRM team to deliver scalable Salesforce solutions. Provide technical leadership, translate business needs into CRM designs, oversee platform maintenance and integrations, drive best practices, monitor performance, deliver training, and align with global stakeholders to support growth and operational efficiency.

Provide inbound/outbound customer support via phone, email, and live chat; triage and resolve product, account, and technical inquiries; document cases in internal systems; escalate complex issues; collaborate with internal teams to meet SLAs and improve processes. Full-time in-office role in Chennai with shift work.

Backend-leaning senior full-stack engineer to design, implement, test, and operate features across backend, frontend, APIs, and databases. Lead service decomposition from Perl monolith into bounded services, improve CI/CD, observability, and operational tooling, and uphold TDD, security-by-default, and strong engineering practices.

The Technical Support Specialist assists customers by troubleshooting technical issues, managing escalated problems, and ensuring timely resolution, while enhancing customer satisfaction.

The Technical Support Engineer I handles customer issues, troubleshoots technical problems, provides support via various communication methods, manages multiple tasks, and contributes to process documentation.

Provide first-line technical support for Sectigo's clients, troubleshoot networking issues, and document solutions while ensuring excellent customer service.

The Junior Enterprise Onboarding Engineer will support onboarding enterprise customers onto Sectigo's PKI and CLM platforms, provide technical guidance, execute onboarding tasks, and collaborate with cross-functional teams.

The Retention & Refunds Analyst processes refund requests, ensures compliance with policies, conducts eligibility reviews, and maintains accurate documentation in Salesforce and operational controls.