Teams at Sectigo

Leads the creation of Sectigo’s integration engineering organization in Chennai. Responsibilities include hiring and developing engineers, managing consultants and contractors, owning ServiceNow and PSA marketplace integrations, defining API and architectural patterns, and establishing scalable integration processes. The role requires daily use of AI-assisted engineering tools, collaboration with platform and product leadership, compliance with security standards, and overlap with U.S. working hours.

Provides advanced technical support for Sectigo customers, handling escalated Tier 1 issues through diagnosis, troubleshooting, resolution, and follow-up. Supports customers by phone, email, and chat; documents issues; manages multiple cases; escalates unresolved problems; contributes to the knowledge base; and collaborates with sales and internal teams. The role requires expertise in SSL/TLS, certificates, networking, operating systems, server troubleshooting, and information security products.

Performs revenue accounting across multiple entities and currencies, including billing validation, deferred revenue schedules, reconciliations, journal entries, variance analysis, and monthly close support. Reviews contracts and transactions under ASC 606 and U.S. GAAP, collaborates with cross-functional and international teams, investigates discrepancies, and improves accounting processes and reporting workflows.