Teams at SigNoz

Build and lead SigNoz’s customer success function from scratch. Own account segmentation, health scoring, retention and save plays, renewals, annual conversions, expansion, customer feedback, and gross and net revenue retention. Personally manage top accounts, negotiate commercial terms, coordinate escalations, and establish scalable playbooks and review systems. The role will eventually grow into leading the customer success team.

Own and build SigNoz’s finance function across controllership, multi-entity accounting, compliance, FP&A, treasury, gross-margin analysis, and financial systems. The role includes monthly close, revenue recognition, audits, collections, US-India consolidation, Indian statutory filings, cloud-cost analysis, forecasting, cash management, and finance-team development. This remote-first position reports to the CEO and requires hands-on execution in a fast-growing SaaS company with usage-based infrastructure economics.

Provide customer-facing DevOps and platform engineering support: debug OpenTelemetry instrumentation, optimize ClickHouse, troubleshoot Kubernetes, design observability solutions, build tooling and automation, engage the open-source community, and establish scalable customer engineering processes.