Teams at SRM Technologies

Leads ASPICE assessments and software quality governance across automotive development programs. Evaluates lifecycle processes, identifies compliance gaps, drives corrective actions, prepares audit reports, and improves processes aligned with ASPICE, ISO 26262, and ISO 21434. Collaborates with engineering and project teams, delivers training and mentoring, and supports customer audits, functional safety assessments, and cybersecurity reviews.

Provides onsite and remote IT support for global employees, troubleshooting printing, hardware, connectivity, software, access, email, and device-management issues. Handles escalations and complex tickets, deploys and repairs Windows and Mac devices, documents interactions in ticketing systems, and supports tools including ServiceNow, Okta, Jamf, Intune, Zscaler, and Proofpoint. The role also contributes to help desk automation, follows security and service procedures, manages urgent incidents, and works across time zones.

Lead day-to-day cloud NOC operations across AWS and Azure environments, overseeing monitoring, incident and major-incident response, escalations, handovers, service reporting, and SLA governance. Coordinate L1/L2 teams and stakeholders, manage operational documentation and runbooks, improve alert quality and observability, facilitate problem management, and identify automation and auto-remediation opportunities within an 18x7 managed-services environment.