Teams at SurveySparrow

Own end-to-end SaaS customer implementations from kickoff through go-live and handover. Responsibilities include gathering requirements, creating project plans and technical specifications, configuring the platform, managing API and third-party integrations, conducting UAT and training, tracking risks and scope, documenting solutions, and coordinating with customers, Sales, Product, Engineering, and Customer Success teams.

Manage inbound leads and conduct outbound prospecting through calls and emails. Qualify opportunities, understand customer needs, perform online demonstrations, maintain prospect databases, route qualified leads, close sales, and meet monthly and quarterly quotas.

Owns revenue data, SaaS metrics, lead routing, compensation validation, CRM administration, data governance, and GTM system integrations. Builds automation using CRM workflows, APIs, webhooks, n8n, Zapier, and AI tools. Produces MRR, ARR, retention, forecasting, quota, and commission reporting while partnering with Sales, Marketing, Customer Success, Finance, and leadership to improve data accuracy, operational efficiency, and revenue execution.