Jobs at Sutherland

Provide US-focused HR shared services across HR Operations, Payroll, Compensation & Benefits, Talent Management, and Ask HR. Manage employee lifecycle activities, resolve complex employee cases, maintain HR data in HRIS, support enterprise HR systems, collaborate with stakeholders, identify process improvements, and mentor junior staff (for Lead).

Implement and configure enterprise translation and localization platforms, including discovery, workflow design, asset migration, user training, documentation, adoption support, UAT, and change management. Serve as the primary client contact for functional questions and operational escalations. Translate user feedback into requirements for development, QA, and ML teams while coordinating releases and reporting adoption metrics.

Provide customer support via phone, email, chat and social media; resolve inquiries, meet contact-center SLAs and satisfaction targets; complete required training, follow data-security/NDAs, attend coaching, and maintain perfect schedule adherence.

Design and build agentic AI systems: multi-agent workflows, RAG pipelines, OCR/document understanding, and Python/FastAPI APIs. Optimize model accuracy, latency, and reliability; deploy models to cloud (Azure) and containerize with Docker.

The Associate Manager will implement S4 Hana Group Reporting solutions, manage financial consolidation processes, create SAC reports, and train users.

The Associate Manager is responsible for overseeing call quality, delivering customer service, managing reports, and ensuring customer satisfaction through data-driven strategies and performance management.

Senior-level HR Shared Services role(s) supporting US payroll, payroll tax, benefits/compensation, compliance hotline, talent management and HR administration. Responsibilities include end-to-end payroll and tax filings, Workday and ADP operations, incident triage, data validation, year-end activities, mentoring junior staff, ensuring compliance with SLAs/KPIs, and driving process improvements. Night-shift, on-site in Chennai with rotational weekly offs.

Provide US-focused HR shared services including HR operations, Ask HR, payroll, payroll tax, compensation, benefits, and talent processes. Maintain HRIS data (Workday, ADP, ServiceNow, etc.), resolve complex employee cases, collaborate with cross-functional stakeholders, identify process improvements/automation, and mentor junior team members. Work US night shift from Chennai office.

Handle flight reservations, ticket issuance, reissues, cancellations and refunds using Amadeus GDS. Manage fare rules, schedule changes, name corrections, MCOs, residuals and manual fare calculations for complex international and multi-currency itineraries. Coordinate with airlines and internal teams, maintain accurate booking records, and follow SOPs to minimize airline debit memos and financial losses.