Jobs at Sutherland

The Associate Manager will implement S4 Hana Group Reporting solutions, manage financial consolidation processes, create SAC reports, and train users.

The Senior Delphi Developer will design and maintain applications using Delphi, integrate with databases like SQLite, optimize code, and collaborate in an agile environment.

The Customer Support Associate serves as the first point of contact for B2B customers, providing professional support via email, chat, or voice while maintaining SLAs and resolving issues with empathy. The role includes managing documentation, meeting performance metrics, and suggesting improvements.

The Associate resolves customer issues effectively through communication, supports vendors, maintains performance metrics, and collaborates with various departments to ensure resolution of inquiries.

The Lead AI Engineer designs and scales AI-driven platforms for case management and customer service, collaborating with stakeholders to develop machine learning solutions and automate workflows.

The Agentic AI Developer will design and build intelligent AI systems, develop pipelines, and implement workflows for data extraction and processing.

The Associate Manager is responsible for overseeing call quality, delivering customer service, managing reports, and ensuring customer satisfaction through data-driven strategies and performance management.

The role involves managing US payroll operations, ensuring compliance and accuracy in payroll delivery, and driving improvements. It also includes detailed support in payroll tax processing and benefits administration, along with handling compliance and talent management processes.

The role involves preparing monthly journals, supporting month-end close, conducting account reconciliations, and handling customer queries while adhering to SOPs and compliance standards.

Provide operational support for US compensation and benefits, HRIS processes, employee lifecycle support, and payroll transactions while enhancing employee experience and ensuring compliance.