Jobs at Sutherland

The Associate Manager will implement S4 Hana Group Reporting solutions, manage financial consolidation processes, create SAC reports, and train users.

Design, architect, and lead development of cloud-native, microservices-based full-stack applications integrating AI services. Build REST/GraphQL APIs, responsive front ends, CI/CD pipelines, and secure deployments. Mentor teams, define best practices, and collaborate with AI, Product, and DevOps to drive scalable, production-grade solutions and modernization efforts.

The Customer Support Associate serves as the first point of contact for B2B customers, providing professional support via email, chat, or voice while maintaining SLAs and resolving issues with empathy. The role includes managing documentation, meeting performance metrics, and suggesting improvements.

The Associate resolves customer issues effectively through communication, supports vendors, maintains performance metrics, and collaborates with various departments to ensure resolution of inquiries.

The Lead AI Engineer designs and scales AI-driven platforms for case management and customer service, collaborating with stakeholders to develop machine learning solutions and automate workflows.

The Agentic AI Developer will design and build intelligent AI systems, develop pipelines, and implement workflows for data extraction and processing.

The Associate Manager is responsible for overseeing call quality, delivering customer service, managing reports, and ensuring customer satisfaction through data-driven strategies and performance management.

Senior-level HR Shared Services role(s) supporting US payroll, payroll tax, benefits/compensation, compliance hotline, talent management and HR administration. Responsibilities include end-to-end payroll and tax filings, Workday and ADP operations, incident triage, data validation, year-end activities, mentoring junior staff, ensuring compliance with SLAs/KPIs, and driving process improvements. Night-shift, on-site in Chennai with rotational weekly offs.

The role involves preparing monthly journals, supporting month-end close, conducting account reconciliations, and handling customer queries while adhering to SOPs and compliance standards.