Jobs at Sutherland

The Associate Manager is responsible for overseeing call quality, delivering customer service, managing reports, and ensuring customer satisfaction through data-driven strategies and performance management.

Seeking a Software Development Engineer to architect and deploy enterprise-grade applications, lead full-stack development, and integrate AI capabilities. Responsibilities include designing scalable microservices, collaborating with teams, and mentoring junior engineers.

The Sr. Associate will support enterprise Power BI reporting by creating visual reports, dashboards, and implementing data security measures while translating data into informative visuals.

Oversee the integration, configuration, and automation of Oracle FCCS and Workday Adaptive Planning systems while ensuring compliance and optimizing financial processes.

The Associate Manager will implement S4 Hana Group Reporting solutions, manage financial consolidation processes, create SAC reports, and train users.

The Customer Support Associate serves as the first point of contact for B2B customers, providing professional support via email, chat, or voice while maintaining SLAs and resolving issues with empathy. The role includes managing documentation, meeting performance metrics, and suggesting improvements.

The Associate resolves customer issues effectively through communication, supports vendors, maintains performance metrics, and collaborates with various departments to ensure resolution of inquiries.

The Lead AI Engineer designs and scales AI-driven platforms for case management and customer service, collaborating with stakeholders to develop machine learning solutions and automate workflows.

Provide operational support for US compensation and benefits, HRIS processes, employee lifecycle support, and payroll transactions while enhancing employee experience and ensuring compliance.

The role involves assisting customers with technical inquiries, answering queries, and providing product information via phone and email while ensuring a professional image.