Teams at Sutherland

Provide Tier 2 IT helpdesk support by handling incidents and service requests, troubleshooting Windows, Microsoft Office, hardware, and Active Directory issues, documenting interactions, managing tickets through resolution, supporting internal employees by phone, and escalating major outages. The role requires strong communication, customer service, teamwork, adherence to service-level targets, and willingness to work night shifts.

Provides Tier 2 IT helpdesk support for internal employees by handling technical incidents and service requests, troubleshooting Windows, Microsoft Office, hardware, and Active Directory issues, documenting tickets, meeting service-level targets, escalating major outages, and maintaining effective customer and team communication. The role requires phone-based support, incident management, ticket closure, and willingness to work night shifts.

Own end-to-end enterprise architecture across AWS and Azure environments, establishing scalable, secure, reusable integration patterns for GenAI, chatbot, translation, and document-processing services. Define target-state architecture, review designs, resolve integration constraints, lead architecture governance, and establish non-functional requirements covering security, data residency, exactly-once processing, and disaster recovery.