Teams at Sutherland

Own end-to-end enterprise architecture across AWS and Azure environments, establishing scalable, secure, reusable integration patterns for GenAI, chatbot, translation, and document-processing services. Define target-state architecture, review designs, resolve integration constraints, lead architecture governance, and establish non-functional requirements covering security, data residency, exactly-once processing, and disaster recovery.

Provide US-focused HR shared services across HR Operations, Payroll, Compensation & Benefits, Talent Management, and Ask HR. Manage employee lifecycle activities, resolve complex employee cases, maintain HR data in HRIS, support enterprise HR systems, collaborate with stakeholders, identify process improvements, and mentor junior staff (for Lead).

Provide customer support via phone, email, chat and social media; resolve inquiries, meet contact-center SLAs and satisfaction targets; complete required training, follow data-security/NDAs, attend coaching, and maintain perfect schedule adherence.