Jobs at Temenos

Provide L3 product and production support including build and release management, environment administration, deployments, source control maintenance, CRM (JIRA) administration, automation of operational procedures, and ad hoc administrative tasks supporting client deliveries and onsite consultant logistics.

Provide technical support for Temenos products: analyze and resolve client tickets within SLAs, document defects and root causes, liaise with development, guide clients during implementations/upgrades, contribute to knowledgebase, build analysis tools, and perform onsite troubleshooting during go-lives. Work in a 24/7 support environment.

Provide technical support and incident management for Temenos Transact (T24) clients. Diagnose and resolve issues across T24 core, Java customizations, and integration layers (TAFJ, OFS, REST), collaborate with development/infrastructure/DBA teams, perform RCA, implement fixes or workarounds, and maintain SLAs and client communication.

Provide 24/7 product support for Temenos banking products: analyze and resolve client tickets, document defects and root causes, guide implementations/upgrades, develop diagnostic tools, contribute knowledgebase, and perform onsite analysis during go-lives.

Provide technical product support for Temenos banking software: analyze and resolve client tickets within SLAs, document defects, guide implementations/upgrades, create knowledgebase content and tools, and perform occasional onsite analysis during milestones.

Provide advanced project coordination and PMO support for transformation initiatives: maintain plans, RAID logs, status reports, and decision logs; prepare SteerCo and governance reviews; produce executive reporting; enforce governance and controls; support audits; coordinate stakeholders, meetings, communications, and adoption activities; enable AI-assisted tools for reporting, documentation, and planning.

Provide L2/L3 production support for Temenos banking products (FCM), manage incidents within SLAs, perform RCA and debugging, verify fixes, support deployments/upgrades, communicate with clients, and create automation and knowledge artifacts to reduce MTTR.